Lots of positives but some improvement needed. Rooms, pool area , public areas are lovely. Cleaning staff do an excellent job. Kasbah for breakfast and evening meals is great, as is the team led by Daniel. Pool bar , great service with good choice or hot and cold food. Piano bar relaxing. Quality of drinks excellent and all staff are pleasant and efficient. Issues- there is building work ongoing and it can be noisey. I note manager has stated that Tui should have informed guests , but I booked directly with hotel and I was told nothing. Walking to my room after check in I walked past rooms being renovated. The hallway was grubby and unkept. I nearly turned around to check out, but when I got to my room it was lovely. Had issues with banging, eventually moved to a quieter location. Many thanks to the reception manager who understood the frustration and sorted this. New room lovely but no hot water in the shower. Reported it to reception. Not fixed, went again to reception the same evening told by the lead receptionist his technician had checked and the water was fine. I firmly told him I had to disagree and husband accompanied maintenance man to shower. After a three way conversation between husband , reception and maintenance agreed something wrong. Came back in the night to a completely new shower unit. I didn’t appreciate being told that it had been checked and there was nothing wrong . I don’t go away to spend my time getting the basics in my room sorted, or to be woken at 8 by constant banging. The holiday wasn’t perfect, but there were more positives than negatives and
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