Sankara Hotel & Spa Yakushima

Отзывы об отеле Sankara Hotel & Spa Yakushima

Sankara Hotel & Spa Yakushima

Mugio 553, Yakushima Town, Kumage District, Kagoshima Prefecture, 891-4402, JapanПолная информацию об отеле
Sankara Hotel & Spa Yakushima
Sankara Hotel & Spa YakushimaSankara Hotel & Spa YakushimaSankara Hotel & Spa Yakushima
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1 ночь

Честные отзывы об отеле Sankara Hotel & Spa Yakushima от реальных посетителей

9.7/10
Потрясающе
Отзывов: 54
Честные отзывы
Местоположение9.7
Удобства9.7
Сервис9.7
Чистота9.8
Фильтры:
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Все отзывы(54)
Положительные отзывы(27)
Отзывы с фото/видео(7)
Отрицательные отзывы(1)
Гость
Вилла Samudra 2F
Дата заезда июня 2024 г.
Поездка с друзьями
Отзывов: 2
8.0/10
Очень хорошо
Дата отзыва 9 июля 2024 г.
Приятно, когда они убираются, пока вас нет, но я не уверена, стоит ли оставлять им полусырой, грязный новый халат. И имя человека, представляющего комнату, постоянно меняется. Интересно, почему это так? Теперь, похоже, та замечательная дополнительная забота, которая существовала до COVID-19, направлена ​​только на входящих клиентов. Мне было очень грустно.
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Гость
Вилла Samudra 1F
Дата заезда мая 2024 г.
Пара
Отзывов: 6
10.0/10
Превосходно
Дата отзыва 2 июля 2024 г.
Отель повысил категорию номера для нас. Обслуживание очень хорошее. Весь персонал щедрый. Они отвезут нас из главного корпуса в наш дом, который мы живем в другом здании. Номер чистый. Ужин и завтрак тоже восхитительны. Я забронирую этот отель в следующий раз, когда поеду на Якусиму.
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Гость
Вилла Manasa 2F
Дата заезда апр. 2025 г.
Пара
Отзывов: 32
10.0/10
Превосходно
Дата отзыва 25 мая 2025 г.
前兩天徒步後,又再續了一天休整。事實證明這是正確的選擇,在大浴池中泡了好幾次,相當解乏。配合美食和優秀的服務,身體恢復了大半!這三天是相當神奇和放鬆的體驗。強力推薦三卡拉酒店!
Перевод
Ответ от объекта размещения: 非常感謝您的入住。我們還要感謝您的及時評價和口碑傳播。我們希望您下次有機會來屋久島時能與我們聯繫。歡迎再來!
65592060
Вилла Manasa 2F
Дата заезда апр. 2025 г.
Поездка с друзьями
Отзывов: 3
10.0/10
Превосходно
Дата отзыва 19 мая 2025 г.
三卡拉酒店位置極好,依山望海,房間設施齊全,房間寬敞,服務人員態度非常好,有問題也及時解決,餐食也很不錯,衹是菜單菜品標價不清晰,希望能改進
Перевод
Ответ от объекта размещения: 非常感謝您的入住。我們還要感謝您的及時評價和口碑傳播。我們希望您下次有機會來屋久島時能與我們聯繫。我們期待您再次光臨。
Hsiaochan
Вилла Samudra 1F
Дата заезда мая 2024 г.
Пара
Отзывов: 1
10.0/10
Превосходно
Дата отзыва 4 июля 2024 г.
已經來住第三次,屋久島上最棒的飯店,不論是餐食、服務、房間還有環境真的是超推薦。來島上一定必住旅店。
Перевод
6/15
Ответ от объекта размещения: 感謝您第三次來到·sankara酒店。我們希望這次也滿足我們的服務和料理。歡迎再來!
보리애미
Вилла Samudra 1F
Дата заезда авг. 2023 г.
Пара
Отзывов: 4
9.5/10
Потрясающе
Дата отзыва 4 окт. 2023 г.
위치는 항구에서 멀지만 야쿠시마 남단 산 중턱에 위치한 이유가 있는 것입니다. 광활한 바다가 내려다보이고 뒤로는 산이 올려다보이는 아름다운 뷰를 자랑합니다. 밤에는 별이 엄청나게 보입니다. 서비스는 말할 것도 없습니다. 최고입니다. 수영장 물은 차갑지만 볕이 좋아서 별 문제는 없습니다. 섬 특성상 모기는 있습니다. 조식, 석식 모두 맛있었습니다. 꼭 다시 한 번 방문하고 싶은 최고의 리조트입니다.
Перевод
Ответ от объекта размещения: 이번에는 sankara hotel & spa 야쿠시마에 숙박 해 주셔서 감사합니다.따뜻한 코멘트와 평가를 받아, 스탭 일동 매우 기쁘게 알고 있습니다.앞으로도, 기대에 부응하는 서비스를 제공할 수 있도록, 모두에서 정진해 나갈 것입니다.계절이 바뀌면 야쿠시마의 즐기는 방법도 요리도 바뀌어 가기 때문에, 꼭 계절을 바꾸고 또 와 주세요.또 가까운 장래 맞이할 수 있는 것을 진심으로 기다리고 있습니다.
Voyage62990623229
Дата заезда янв. 2024 г.
Семья
2.0/10
Дата отзыва 31 янв. 2024 г.
Я поехал туда с большими ожиданиями после прочтения отзывов, но, прежде всего, в номере было много насекомых, четыре маленьких жучка, похожих на сороконожек, в туалете, большой паук на стене и сверчок под подушкой. Мы позвали персонал, чтобы избавиться от них, но на следующий день на полу комнаты все еще лежали два маленьких насекомых, похожих на сороконожек. Я волновалась и не могла расслабиться. Я просто не могу принять эту цену. Кроме того, когда я пошла туда с семьей и сказала своему ребенку поесть в ресторане, сотрудник сказал мне: «Это домогательство». Я никогда не ожидал, что персонал будет меня презирать. Я думаю, что трактовка домогательств разная. Лично я не пойду.
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Ответ от объекта размещения: Большое спасибо за то, что воспользовались нашими услугами. Нам очень жаль, что вы не остались довольны проживанием, несмотря на бронирование. Мы сожалеем, что внимания персонала оказалось недостаточно. Что касается насекомых, мы стараемся максимально избегать их уничтожения, но это также проблема для отеля. Мы продолжим стремиться к улучшению и обучению наших гостей принципам гостеприимства, чтобы обеспечить их удовлетворенность, а также постараемся соответствовать очарованию природной красоты Якусимы. Пожалуйста, приезжайте снова в Якусиму. Спасибо за ваш ценный отзыв.
moaksey
Дата заезда мая 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 5 июня 2024 г.
Pick-up from Yakushima Airport was excellent. We were greeted by Mayuri (I think this was her name!) who drove us back and gave us a really comprehensive brief on the hotel, the island and what we could get up to during our stay. Sankara is located what feels like half way up the side of the mountain so you have a majestic panorama of the sea in front of you, and a tropical mountain behind you. When it rains you can see huge waterfalls gushing down from the peaks. It's really spectacular. Check-in was welcoming and seamless. Bags already in our room when we got there. The room itself was phenomenal. It reminded me of being in Thailand - really tropical, very large, and well-equipped. Welcome snacks and a comp minibar were great. The bed was massive and comfortable - really easy to sleep well here. The bathroom was massive and had excellent Thann toiletries. The food at Sankara really makes it stand out. The breakfasts are superb and fill you up for the day. They change buffet options just enough each day to keep things interesting. Their baked options are, oh, wow... Custard tarts, curry bread, black tea melon pan... The dinners are otherworldly. The main restaurant, which was included in our price, had an excellent daily menu with phenomenal specials. We 'upgraded' to the fancier restaurant upstairs one night and had an even more elevated experience - an exquisite menu and elevated service. I also fell in love with Nanbu Bijin sake here. They have a great range of local shochus and beers too. The main lounge is open all day and they have beer/shochu on tap - as well as a great selection of snacks and baked products (which are all excellent). They also put out a full bar each evening for happy hour. They do car hire here which made exploring the island so easy (includes insurance and petrol - think I spent Y6,600 for several hours). They also rent out waterproof clothing - and hiking boots - making is SO easy to explore and trek up the island's famous mountains. There was a full-on typhoon here during one of our days but it didn't matter - just added to the atmosphere of the hotel, in which we had a snug and lazy day. The gym is simple but sufficient for anything you need - important for burning off some of the calories from all the great dining options they have. The pool is awesome - but a little cold while we were there. But it's the staff here that make it so special. They always seem to anticipate your needs - and do so in such an unobtrusive, subtle, accommodating way. I've never come across anything like it in Japan. I will definitely come back one day. There's so much more I could say but words wouldn't do it justice. You have to experience this magical place for yourself.
Перевод
6/26
Ответ от объекта размещения: Thank you very much for your stay. We are also very grateful for the kind comments you left us immediately after returning. We are pleased that you enjoyed our hotel's proud restaurant, our cuisine, and your stay. We hope you were able to experience the great nature of Yakushima. Yakushima is attractive in every season. We hope you will come back to experience the various seasons. When you do, please let us know. All our staff look forward to welcoming you back.
Chad S
Дата заезда апр. 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 29 мая 2024 г.
We stayed at the Sankara for 3 nights on part of our holiday to Japan, and it was definitely the highlight of the trip. Everything about our stay was fantastic - the staff were all amazingly welcoming (and spoke fantastic English), and nothing seemed like an imposition for them. They really went out of their way to make us feel at home and taken care of. The hotel itself was great - the rooms were huge, private and well appointed. The public areas were comfortable, with free drinks and snacks throughout the day. The pool area was beautiful with stunning views of both the sea and the mountains. The hotel even offers car rentals and hiking equipment rentals, making it incredibly easy to experience all that Yakushima has to offer. Lastly, the food was EXCELLENT. I was a bit nervous about the dining concept of French food using Japanese ingredients (as I wanted to mainly have Japanese food while in Japan) but I didn’t need to have worried. Literally everything I ate was heavenly. We ate at both restaurants during our stay and both were world-class. I didn’t want to leave, and can’t wait to return.
Перевод
Ответ от объекта размещения: Thank you very much for staying at sankara hotel&spa Yakushima. We are glad to hear that you were satisfied with your stay, including the food, of which we are proud. We always try to provide our guests with attentive hospitality from the time of their reservation to their arrival and departure. We will do our best to make your return even more impressive than the first time. Next time, we invite you to experience our sauna. We would be happy if you could spend another peaceful moment in a different season.
Kimberly F
Дата заезда мар. 2024 г.
Семья
10.0/10
Превосходно
Дата отзыва 24 апр. 2024 г.
The staff at Sankara Hotel and Spa provided the best service I have ever had. They were always available to take us to places we wanted to go or to pick us up. Beautiful property with a great view of the ocean. Stayed in a very nice villa within walking distance of the hotel.
Перевод
Ответ от объекта размещения: Thank you very much for your stay with us. We would also like to thank you for your kind comments immediately after your return. We are happy to hear that you enjoyed your stay with us. Yakushima Island is attractive in every season. Please come again to experience the different seasons. We would be very happy if you could contact us on that occasion. All of our staff look forward to welcoming you back.
Lea1217
Дата заезда июля 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 6 авг. 2024 г.
We had a perfect time at Sankara Hotel & Spa. The kitchen is first class and the guest service is excellent. They took care of everything so we could fully enjoy our stay, for example when we used one of their rental cars, the staff already configured the car navigation to english with the correct destination and provided a beach bag with towels and water, which was very forthcoming. For anyone looking for peace and nature, but doesn't want to miss out on amenities, this is the best choice on Yakushima. Excellent food and exceptional staff which also speaks perfect english so communication is easy as well.
Перевод
Ответ от объекта размещения: We would like to thank you very much for your stay with us. We would also like to thank you for your kind comments immediately after your return. We are happy to hear that you enjoyed our restaurants and cuisine. Yakushima Island is attractive in every season. Please come again to experience the different seasons. We would be very happy if you could contact us on that occasion. All of our staff look forward to welcoming you back.
Jasper L
Дата заезда июня 2024 г.
Поездка с друзьями
10.0/10
Превосходно
Дата отзыва 23 июля 2024 г.
Among my favorite hotels of all time. I think I will definitely come back at some point (waiting for them to join the Hilton/SLH partnership) Pros - Unparalleled hospitality. Staff is very accommodating to your needs. Helped us make dinner plans, moved dinner times, suggested activities, etc. - Room comes with pickup & drop-off at the airport - Okras restaurant food is so good I think it might be worth going just for the restaurant. Was better than the last 3 Michelin Star restaurant I dined at (Le Bernardin). - Property is quite beautiful - Rental cars are available to rent on property, and hotel also has hiking equipment for rent - Happy hour provides free drinks for about two(?) hours a day Cons - The property itself is on a steep incline, so there is a bit of climbing that is necessary to go to and from your room to the main building. The staff will pick you up via golf carts however, if you request, so I am thankful for that. - The property is located quite far from the airport and is tucked away in a relatively isolated location, so going in and out of the property does take some time.
Перевод
Ответ от объекта размещения: Thank you very much for your stay. We would also like to thank you for taking the time to leave such a warm comment shortly after your return. We are glad to hear that you enjoyed our restaurant and cuisine. We hope you enjoyed your quiet time in our isolated location. Yakushima Island is attractive in every season. We hope you will come back to Yakushima to experience the various seasons. We would be very happy if you could contact us on that occasion. We all look forward to your return.
Jet06063069426
Дата заезда мая 2024 г.
Пара
10.0/10
Превосходно
Дата отзыва 19 июня 2024 г.
We have traveled to many countries and without a doubt this is one of the most beautiful accommodation we've enjoyed throughout our travels. My husband and I were surrounded by beauty, quiet and luxury at Sankara. Everything was perfect from the staff, the room, the food, and the impeccable attention to service and detail. Look no further for comfortable beds, incredible meals, and deep relaxation in your private (very large) soaking bath. The staff go out of their way to accommodate any need. They celebrated my birthday with various small touches that warmed my heart. Thank you to all for making our stay a wonderful experience.
Перевод
Ответ от объекта размещения: This is our great honor to have such a positive review from you. Thank you very much for travelling to this southernmost part of Japan and choosing us for your journey in Yakushima. Our team is glad to hear that yours stay in Yakushima with us was a memorable one. We always strive to provide our guests with attentive hospitality from the time of booking to arrival and departure. We will also do our best to make sure that when you return home, you will be even more impressed than the first time. As you come back, we will always welcome you to a new discovery of sankara and Yakushima. More you return to Yakushima, more you fall in love with this amazing island.
JoInMilan
Дата заезда мар. 2024 г.
Семья
10.0/10
Превосходно
Дата отзыва 14 апр. 2024 г.
A wonderful hotel! We were collected from the airport by the hotel, for the 30 minutes drive. On arrival the staff were so welcoming. We had 2 villas (upstairs and downstairs). The hotel is on a very steep hill, but the staff collect you in buggies whenever you want so don’t let the hill put you off! The main building housed the lounge and restaurant - and we helped ourselves to drinks at the bar before dinner (excellent selection of drinks and snacks available throughout the day/evening). We used the hotel’s car for one day to see the island (self drive) which was so useful. We were contacted in advance of our stay to discuss our dietary requirements. Breakfast and dinner were exceptional. We stayed 3nts, and on our last we just fancied a simple meal instead so ordered from the room service menu, but still ate in the main restaurant which was lovely. The hotel has a great laundry room where you can use the washer/dryer whenever you want. We have stayed in many Small Luxury Hotels of the World - but without any doubt, this hotel had the best service and truly outstanding staff. We absolutely loved this hotel!
Перевод
Ответ от объекта размещения: Thank you for your stay with sankara hotel&spa Yakushima and wonderful review and stars to us. There are so much more to show you and let you explore in this amazing island. Please come back in the future and we'll have more surprises next tie you stay with us. Thank you again for staying with us.
LMC_Canada
Дата заезда окт. 2023 г.
Пара
10.0/10
Превосходно
Дата отзыва 19 нояб. 2023 г.
Getting to the hotel involves a flight to the Island. Pick up by the hotel was included. Walking into the lobby you look out at the water. The picture on Tripadvisor's page for the hotel does not do the view justice. Our welcome was warm with a nice drink and after a quick check in on the deck, we were offered a tour of our room. We opted to sit on the deck, unwind and order lunch. We finally left for our room which was a villa that housed two units. We had the upper suite. Inside was a very largenice room. The highlight of the room was a large indoor shallow hot tub, which was fabulous in the bathroom While meals were included we opted for the extra cost chief style French dinner. There were about 10 dinners seated around a large hotplate. The chief made and described each course with many local ingredients. We ordered wine by the glass. The hotel has a large wine cellar. The meal was very memorable. The next night we ate in the main dining room and again the meal was fabulous. I asked for the wine list, which mixed up our server. Finally the wine list was found and it was extensive with some great sections. The pastry chief stood proudly in front of her amazing creations insisting you taste as many as you wished. The desserts were clearly French style and rivalled the best French patisserie. Hotel and restaurant was refined and and warm. We took a day trip by local bus to tour the island. A great stay.
Перевод
Ответ от объекта размещения: Thank you for your recent stay at sankara hotel&spa Yakushima. It is so grateful to receive this wonderful review. Yakushima is such a magical place and there are endless to discover its attraction. We are glad to hear taht you recharged yourself during your stay! Thank you for also giving great compliments about our restaurant. Our chefs are very passionate about the food to be creative and it is the one of its kind here you can experience. We look forward to welcoming you back near future.