Отзывы об отеле Red Hotel Yerevan

We booked Red Hotel via Yandex.Travel two months in advance, with full prepayment for 3 nights. We arrived in Yerevan one day later than scheduled — Saturday morning instead of Friday — but the reservation was never canceled, and the hotel had received full payment. Upon arrival, we were met by a rude and uninterested man at reception who said: “Wait for the administrator until 10 AM.” When the administrator finally showed up (most likely the owner), he started with: “Do you speak English?” (despite the fact we had just spoken in Russian), and then coldly informed us: “Your room has been given away. We have no availability.” We asked a simple, obvious question: Why was our fully paid, non-cancelled room given away? He shrugged and offered no explanation, no apology, no assistance. We were left: – With no room – With no refund – With no help – After a night flight, exhausted, in a city we don’t know We spent six hours walking through Yerevan trying to find another hotel — everything was booked solid or outrageously overpriced. Some didn’t even answer the phone. We were finally helped by completely unrelated staff at another hotel, who gave us a private room intended for a friend. Red Hotel showed: – Zero customer service – Zero responsibility – Zero integrity Honestly, even a cheap hostel would have been more transparent and respectful. Never again. Avoid this place at all costs.