Отзывы об отеле Hotel Royal Chiao Hsi

The hotel is attempting to portray itaelf as a 5 star hotel, but it doesnt quite live uo to that standard. while they may be offering upscale amenties and a polished exterior, the overall experience feels lacking in the finer details that typically define a true 5 star hotel. It feels more like a 4 star property rather than a true 5 star experience

Everything they supplied but missing Iron. Buffet is great lots of variety but taste are so so.

Room is great, buffet breakfast and dinner are good. Upgraded one buffet dinner to have it at Zen Garden and we loved it. Two nights was not enough for us to enjoy the hotel, will definitely go back again.

Very good hotel including nice and friendly staff, nice view, good facilities and good restaurants.

The hot spring to good. We enjoy so much! The hotel is very good and we enjoy so much.

This hotel is great. Staff are friendly, room is extremely clean with great views. The onsen and its facilities are also good for a retreat or family getaway.

The service as well as the food was fantabulous and professional. The room was clean and warm. The staff were kind and hospitable. We will definitely pay another visit and recommend the hotel to friends. No cap!

All was good if not excellent.

Although a little expensive, it’s a great experience! Great getaway from the busy city life and get to relax in hot spring. The meals included were buffet style and really yummy

Nice resort hotel with great facilities, entertainment and hot spring

I booked this Hotel with the expectation of it being 5 Stars. All in all, the location was great, it was secluded and offered great views of Yilan. Transportation that was provided (at cost to us) was convenient and they were willing to pick us up from Taipei City which made it accessible. The Hotel facilities were plentiful and offered a lot for both adults and children of all ages. Room was clean and the Hot Tub in the room was great. Last thing, the drivers that drove the shuttle around town were amazing and would not only do a quick tour of the town, but would also go out of their way (when they could) to drop us off at locations that would be more convenient for us. The hotel offers customers use of their facilities up until 6pm the following day which worked for us as we wanted to escape from the families that checked in on the Saturday and left the following day. However, that's where the good part of the review ends. Perhaps it was that we booked over a Weekend, however it seemed like the hotel staff were not as friendly as the Drivers that drove the shuttles over the weekend. Although the check-in lady was nice, the staff at the restaurant weren't as friendly. As it may have been a busy weekend, my wife and I were seated in the "Meeting Hall" for our dinner. Although it was positioned to us that we would be further away from the buffet, I didn't realise how far we were seated until we have to pass through a corridor, exit the restaurant and be seated in a room that is meant to host company functions. (you could tell by how bright the lights were turned on and the projector in the front of the room) . Our server was insistent in taking away the plate that were used for the Shrimp shells without asking if we were done on 4 occasions. At the time my wife and I had a plateful of shrimp that we were peeling. Second, about the food - most of the hot food is served just below room temperature, so by the time we got back to our seat (in the meeting room) it was cold. Third, if you go on a weekend be prepared for the long lines at the buffet. For dinner the selection is ok by 5 star hotel standards, there weren't any empty trays and they were willing to restock when the hotplates ran out. On the Sunday morning, we booked a time slot for breakfast. Came down on time and still needed to wait at the bar for 15 mins before they could help us with a table. As for selection of food for the breakfast slot, there is plenty of food so you won't go hungry. At the same time, don't expect too much with selection of fruits or from the western menu. Facilities - For Gentlemen, you will be fine. All parts of the Sauna, Change Rooms were in good condition. For my Wife, she felt that the women's pool area change room was not left in a good condition. The other areas were up to standard. In the end, I believe that this may have "once" been a really great hotel. However for the price they charge now and for what you get in terms of price, service and facilities, there is definitely better value for money elsewhere in the area. We paid close to $17000NTD or close to $570 USD per night for our stay, but definitely did not get our money's worth through this experience. For 5 Stars, there is a lot to be left desired.

氛圍感很棒，可惜房內浴缸很小沒辦法2人一起使用。陽台的部份大概沒有清潔，2張椅子都有蜘蛛網。 預約18:30去吃飯的時候鋪床，17:55在泡溫泉時就跑來要鋪床，實在很莫名奇妙，在日本鋪床都是客人去用餐時候鋪，在台灣用預約的沒關係，但是甚至不守時，就有點難以理解 吃食的部份，早餐自助吧偏難吃，岩波無菜單餐廳更是浪費生命的地方，大概吃快2小時，一直等等等等等等 等到想睡覺，還不怎麼好吃，但是拍照倒是挺漂亮

房間清潔度尚待加強，整體設施基本上有５星級水準，但地板（含磁磚、木地板、地毯等）真的建議要再重新清潔。服務品質，除了幾位年齡較長的服務人員，有讓人感受到溫暖貼心的親切服務，其餘幾乎都像AI式的照本宣科，缺乏五星飯店應有的服務規格。

報到時客服很親切且有專人引導到房間並解說，房間不算大但具有日式風格整潔小而美，晚餐菜色多尤其是海鮮類，早餐也很棒。