The Watergate Inn

I accidentally booked for the wrong hotel accidently last minute so it would’ve been nice if they allowed for me to cancel it, but since they didn’t allow for a cancellation fee, it would’ve meant that I’d lose my money for the entire booking, therefore I made sure I attended the night

Check in was fine with friendly staff. Room was very small and basic. The bed was so uncomfortable and hard. We had an upstairs room which backed onto the shisha bar, it was noisy until about 1am but then it did go quiet. I wouldn’t return here even though the one thing it had going for it was the location, It was central to the town centre and within walking distance to everywhere.

My room was just above the outdoor garden at the back.It was very noisy at night and trying to get to sleep was very very difficult. I would not think about staying there again. The reason i booked was the price but next time i will pay a little bit extra to stay somewhere else that is a lot quieter. I would not recommend anybody to stay here.

While the property was relatively clean etc, and the location very central. The location meant the room was very noisy (particularly with garbage collection of bottles at 5am outside the window). We also had a problem with the hot water not working on our second morning and it wasn't able to be fixed for hours so had to have cold showers. The other area we were disappointed with was communication. We tried to call and email to make amendments to our booking before arrival and couldn't get through. Then after check out we realised we had left an item of jewellery in the room but even though we emailed and called multiple times we were unable to get anyone to answer, and left multiple messages.

Bed was very uncomfortable, mattress was too hard. Things left by past guests in the room. Noise, but expected as in town centre area, however not acceptable was other guests making noise in the hallways well after 1am. Also money was taken out of my account a few days before the stay, which was fine but we expected to pay on check in, do a bit of warning would of been nice Overall not a great stay

Lovely little place to stay in the center of York. Everything good, nice welcome, helpful.. just a little tired and could do with a revamp. Would stay again.

Staff were very helpful, room had all the essentials needed for a comfortable and enjoyable stay.

We travelled as a family on Friday to see a show. Firstly the positives - good city centre location and the staff are friendly and a big family. The drawbacks - whilst clean, the furniture is cheap and tatty. The decor is from the 70's at least. For £160, no breakfast included. The towels, 1 per person - were more like hand towels. We asked for an iron and ironing board and whilst an ironing board was located, there was no iron. On trying the hairdryer in the morning, it made a grinding sound and gave off a burning smell. We talked to a taxi driver on the way back to the station who said the owner has lots of other businesses and shops so clearly doing up the property won't be a priority.

Very cold, uncomfortable and unsafe. Do not recommend