Black Bull Hotel

I went last Sunday for a roast lunch and asked for gluten free. Sadly my lunch was much smaller than my partner's because to make it gluten free there was just several items omitted. I chatted to the Manager who is new to the Black Bull and he fully engaged with my thoughts about the meal. So, we went back today to see if they could improve the gluten free option and they certainly did. They had managed to source gluten free pigs in blankets and gave me extra rather delicious roast potatoes to compensate for the lack of Yorkshire pudding. Altogether a great meal, very good service and I'm now chilling and enjoying that lovely Sunday afternoon feeling - well done them!

Music very loud downstairs on Saturday night. Could hear it even with ear plugs in. Toilet flush broke. No breakfast despite being relatively expensive. Windows broken and very difficult to open. Wish we’d booked a local B&B. Provision for bike storage.

We checked the food menu on their website prior to booking and made our one night stay on the strength of that. The young lady I spoke to booked us in for an evening meal. What a joke!!! I approached the bar 15 minutes before our booked time and asked to see the menu’s. All I was given was a bar meal menu. I asked the bartender for the main meals menu but I was told that this was the only menu available. After voicing my opinion, the bartender chose not to deal with this issue and obtained the manager. She was of no help whatsoever and was full of excuses, no apology whatsoever. We wanted food off the Grill but this was not on the bar menu. Before setting off on our three hour journey, we again looked at the online menu and I chose mixed grill and my wife chose the fish and chips meal. No chance of getting any of these meals. Hence we both had curry and chips from the neighbouring take away. Now to the room. Early morning traffic woke us both up at 6am due to the window not closing. Room was adequate but the communal staircase leading to the room was filthy. It’s a crying shame that we prepaid. BREAKFAST. On arrival we paid for a full English and just toast for my wife. First of all, the toast was whole meal and no other choice. Butter seemed like if had come directly from the freezer and impossible to spread. No jam or marmalade available. Poor quality breakfast ingredients and swimming in oil HORRIBLE. I was going to complain again but my wife didn’t want any more conflict. What a shame. We stayed at this PUB several years ago and had a great experience with fantastic staff. NEVER NEVER EVER AGAIN. WHAT A MUCK HOLE!!!!!! Don’t know how I get my money back. But I’ll try.