Holiday Inn Express & Suites Yuma

To begin with the check in was fine but the 2 guys did not seem to be right for the hospitality business. The first time we used the toilet it over flowed. I called the front desk and he asked me if I needed a plunger. I told him I did not know what he was going to need. He showed up with nothing and went to get a plunger. He came back and plunged. He left wet towelson the floor, the toilet set up, water all over the toilet and floor. I called the front desk and got the same guy and I told him of this, he asked me if I needed a mop. I told him that I was not going to mop and he could do it. He came back moped and left. Still wet towels on the floor, wet toilet and seat, slippery floor, and black skid marks from the bucket and his shoes. We were told that house keeping was closed. At this point we were done. We have stayed at alot of Holiday Inn Express Hotels for both business and personal and have never experienced such horrible service.

Booked our trip for the New Year to visit family.. Had a good hotel experience from checking in to checking out .. Staff was great!

Stayed there for one night. Easy check in and out. Staff was very polite and helpful. Hotel and rooms were very clean. The only complaint was the downstairs customer complaining about noise in our room. Literally 15mins after we arrived they complained about noise. I guess bringing in luggage is too much for some people, but was not the hotels fault.

It was great.room was clean and quiet. The front desk staff was great. Ricardo was my go to guy and he always had exactly what I was asking for.

Everything was good. Just the a little problem with the elevator. They werent working quite well

Check in was awesome! Friendly and helpful! The a/c unit in our room was super noisy and vibrated the room kept us up.

Room was in excellent condition, clean, and spacious. Pet friendly too. Breakfast was plentiful! I recommend staying here over any other hotel in Yuma!

Elevator was broken but staff helped with bringing luggage down

Staff was very friendly, from the front counter to the breakfast staff.