NOT A 4 STAR HOTEL!!!!! The hotel rooms are not all how they look on the photos online. I believe they only have a handful of rooms that look like this. So, if you're expecting one of the nice ones, you probably won't get it. This was a surprise holiday booked by my boyfriend for my birthday. Once we got to the hotel, the staff member was not very welcoming, didn't show us to our room, or provided us with our ristbands, nor did he help with our luggage. Once we got to our room, the key did not work. When we entered the hotel room, it was apparent we had been miss sold, and the room was nothing like what jet 2 or tripadvisor said/shown. The shower was filthy, the toilets full of limescale, lampshades broken, and the phone in the hotel room didn't work. We were provided with no tea or coffee in the hotel room or even glasses. I asked the man at checkin if we were able to upgrade our board, and he stated they only do bed and breakfast because it makes it easier for them. On the final day, we were told of another member of staff who is lovely btw. Young girl with long brown hair that we could, and it would be an extra €20pp per day. They dont have any evening entertainment either which was dissappinting. The mattress protector was full of hair. The light as you opened the door doesmt work properly. We had booked 4 nights in this hotel and didn't have our bed sheets changed until the final night. The hair dryer in the hotel room is broken and has been all taped up. This caused me to burn my hand. We also had water dripping off the roof the entire time, so we weren't even able to sit on our balcony. We had no water for over 24 hours, so we couldn't shower, brush our teeth, or use the toilet. Once the water returned, it was brown, which meant we still couldn't use it. The website also states that there are a lot of amenities such as a gym, snooker, darts, and table tennis. We were never shown where any of this was or what we were allowed to access. We only had breakfast once during our visit because plates and cutlery were not cleaned properly, and the breakfast was very poor standard. It completely ruined our holiday
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