Гость
25 апреля 2025 г.
We had a truly wonderful experience at Hotel National Zermatt. The hotel itself is beautiful, with charming Alpine decor, comfortable rooms, and a perfect location near the train station and lifts. But what really stood out was the exceptional staff – incredibly kind, professional, and always willing to go the extra mile to help. During a recent stay, a severe storm disrupted travel in and out of Zermatt (read more here). Despite the challenging situation, the staff remained calm, attentive, and incredibly helpful. They kept guests well-informed, assisted with travel arrangements, and ensured we were as comfortable as possible during the unexpected delay. Their genuine care and hospitality made all the difference. Highly recommend this hotel not just for its amenities and location, but for the truly top-notch service that makes you feel right at home – even in a snowstorm!
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