Hotel National Zermatt

Most helpful staff in every possible way. Great breakfast and excellent food over all. Perfectly close to the Sonnega train which is just across the street. Walking distance to Gornegrat Banhof and Bahnhofplatz too, and basically next to the town centre! Thank you for everything!

Our stay in Hotel Zermatt was excellent. The Ski access was right across the door - short walk to the Sunnega Funicular. Getting to the center of the town was a short walk. The front desk and the staff in the hotel are very helpful, friendly and absolutely made sure that our stay there was comfortable. We took a family room with a loft, this room is very spacious and updated. The breakfast service is excellent. Spa and Pool is the best I have seen in all my travels to ski in Europe.

Excellent service; thoughtful and kind. Amazing view. Easy ski storage. Generous and delicious breakfast buffet. Wildly convenient access to Sunnegga Blauherd Rothhorn cable car. Late checkout allowing for an additional 1/2 day of skiing. The were a lot of young kids and pre-teens in the Spa apres ski. However, there is an adults only area which is peaceful and relaxing

We stayed 4 nights to go walking. It was the first time I had stayed at the National and we were not disappointed. We rang the hotel from the last stop before Zermatt and were picked up by the hotel van and were checked in within 10 minutes of arriving in the village. The hotel is very comfortable and within 2 minutes walk of the Sunnegga fernicular, which allowed access to some fine walks (at 80 we don’t ski!) and even finer restaurants. The staff were really friendly and breakfast was brilliant. Bastian, the manager, is a huge bonus for the hotel. He made an effort to talk to everyone and has a real gift at establishing rapport with the guests and making them feel at home. We felt he set the tone for the hotel so that there was a lovely relaxed and informal atmosphere. Well done Bastian and the team…but no you cannot buy my Gucci shoes for 18 euros!

What an excellent hotel! Stayed for a week with friends. The rooms have everything you need and are very comfortable. The food is maybe the highlight - an extensive range available for breakfast with freshly cooked eggs etc and some superb 5 course evening meals that were delicious. All the staff were very friendly & helpful. The wellness centre is first class. As an added bonus it’s literally over the road from the sunnegga funicular lift for very easy access to the skiing.

Amazing hotel right by the Sunnegga funicular. It's the best location in town as you can literally walk anywhere in a short amount of time. Restaurants, the free bus, and ski shops are all steps away. The hotel also provides free taxi service to and from the train station. The free breakfast is really yummy with a wide selection. We particularly loved the fresh squeezed orange juice, honey from the comb, and made to order pancakes. The cappuccinos were spot on too! After a day of skiing, we enjoyed relaxing at the spa/pool. The staff, particularly Andrea, were all very pleasant and extremely helpful.

What a nice place. We selected it blind, but were delighted to find that it's right across the street from both the ski rental shop and the Sunnegga mountain tram. It was an older quieter place, but full of families. Room was very well kept and had a great view. Bed was a little firm, but I managed to find foam pillows which is important to me. Ski storage in the basement was super convenient and yes, they have an elevator. The best thing of all was the staff though. Smiles and Gut Morgen's from everyone. Bastien was incredibly attentive, Raphael was always there to help and Nikos was my go-to man to learn about the city and culture. And the mountain... What a memorable trip.

Excellent hotel. It was the little things - free mini-bar (once), leant us swimming trunk for spa when we forgot ours, free suncream and lip balm on arrival, excellent friendly host team, heated boot racks, lots of information. Was nearest hotel to lift. Spa was amazing - new pool and jacuzzi, amazing ice bath and big sauna and steam room. Lots of towels and dried fruit (dried bananas were nicest!) and fresh fruit in the Spa. Thanks NZ!

My family and I have travelled to Zermatt and stayed at the Hotel National six times over the last 8 years and I can not recommend it enough. It's a fantastic location, the rooms have been recently renovated and are incredibly nice, the pool and spa area are great for the whole family at the end of a long day of skiing, and my family talks about the delicious breakfast all year long as we look forward to returning again. The staff are what truly makes the National such a special place. Everyone goes out of their way to ensure your stay is perfect and, when needed, they go above and beyond what you would expect. This year, we shipped our ski gear home rather than carry it with us and mistakenly left some batteries in the bags which caused them to be rejected by DHL and eventually returned to the hotel (after we had been gone for 3 weeks). The hotel staff went through the bags, removed the disallowed items and then arranged for them to be picked back up. Above and beyond what I could have expected from any resort hotel. Thank you all again for another great Xmas ski trip.