Cervo Mountain Resort

...так и было с группой примерно из 50 человек: - Еда подается холодной - 3 микроскопических куска мяса на тарелке и 3 ложки ризотто...в качестве основного блюда! - Категория «Звезда» с 4 (!) разными маленькими десертными тарелками - вегетарианская альтернатива: несъедобно Меню пробовали 3 человека за несколько недель до этого: безупречно, идеально. Мы покинули это мероприятие до кофе/граппы. Никогда больше!

Мы прекрасно провели время в Церматте в Cervo. Команда Cervo была очень дружелюбной и полезной. Еда в Bazaar была отличной, и приятно было ощутить вкус Ближнего Востока!! Единственный отрицательный момент, который мы бы хотели выразить, это уважение людей к другим гостям. Мы провели несколько часов в спа-салоне, и группа людей, путешествующих вместе, всегда громко разговаривали в разных комнатах, в которые они заходили. Они постоянно входили и выходили, открывая двери, так что это мешало окружающим, и они почти кричали там. Настоящая мисс уважительное отношение к другим гостям. Люди, управляющие спа-салоном, должны следить за такими группами и напоминать им о правилах и уважении. В остальном все было замечательно!! Мы вернемся однажды!!

If you’re a mom reading this — please don’t risk it. Our stay at Hotel Cervo in Zermatt (April 14–20) was one of the most stressful and heartbreaking experiences we’ve ever had as a family. We came with our 11-year-old son, expecting something truly special. We paid 12,000 CHF for what was supposed to be a luxury five-star retreat. Instead, it felt like survival. On April 16, a snowstorm hit and power went out across town. Locals told us this happens nearly every April — but the hotel had no generator, no plan, no support. We had no electricity, no heating, and no hot water for three full days. And hot water never came back for the rest of our stay. I couldn’t even wash my hair. The water was painfully cold. I had to help my son shower in freezing water while he stood there shivering and begging me not to make him do it. I kept a calm face, but inside I was panicking. I’ve never felt so helpless on a trip. Then came the food. It tasted fine, but I felt uneasy after every meal. I didn’t understand why — until one morning we walked into the buffet and saw mice running across the food stations. Two of them were even mating near the bread. I felt physically sick. When we told the staff, they said: “It’s nature.” That was the entire response. Not even an apology. This isn’t nature — this is unsanitary and unacceptable, especially in a place that calls itself five-star. By April 17, other places in town had power back — we had to walk to a hotel 200 meters away just to charge our phones. Meanwhile, Cervo stayed dark and silent, as if nothing was wrong. I spent most of the week trying to keep my child warm, protect his health, and hide the fact that I was close to tears. Please, don’t make the same mistake we did. Cervo looks beautiful online, but if anything goes wrong, you’re completely on your own. There is no care, no responsibility, and no one looking out for you. Just stay away.

Had a blissful 2.5 days at the Cervo. Stayed in the Nomad lodge because it is closer to the spa. The room was fantastic, really loved it, stylishly furnished. Very comfortable bed. Great stuff included such as a lightweight mammut rucksack that could be borrowed and/or purchased in the shop. We ate at the italian restaurant one night on the terrace - food was delicious and a good selection, although I do think more choice for vegetarians would enhance the offer. We ate in bar the other night - Middle Eastern/asian delicacies - again fantastic. Breakfast was amazing with a super choice of cooked/prepared options plus a large buffet. Finally, the spa is incredible and where we spent every afternoon and some of the morning we left. Worth going to the hotel just for the spa, we had a 90 minute deep tissue massage by Malanka and Javi who were both amazing. Felt completely blissed out by the massage - probably the best I've ever had. Finally, all the staff are lovely, whether the servers, the spa people, and front desk. I would personally flag the Czech front desk guy whose name I can't remember who was really lovely when we arrived at 9.30pm and checked us out. Also, the guy from Barcelona who drove us to the station when we left - both kind, attentive and engaging. I can't recommend the Cervo enough and I would definitely return the next time I'm in Zermatt.

Quality Time with family - and pampered by the Cervo Team: Brunch, the way it should be: lovingly prepared, shared with loved ones, and enjoyed at your own pace… and yes there was more: a heavenly massage und Spa experience and hours of just enjoying great company.

If you want a dark and depressing hotel, then Cervo is your place. We checked out this morning and I couldn’t be happier leaving that place. They claim they are a 5 star hotel but they are not, they are a 3 star hotel. We stayed in 5 star hotels all the time, we just stayed at Bauer au Lac in Zurich and Victoria Jungfrau in Interlaken. Those are 5 star hotels. Rooms are dark (bedroom is light with good views). Bathroom is so dark, I had to use my cell phone flashlight every time. Living room is useless. Amenities are very weak. Nothing worked properly in the room. Tv didn’t work, we let front desk know but no action. The tablet was not working properly. Breakfast included but my God worst breakfast ever. The buffet is in a dark room like a dungeon. You feel like you are having breakfast in jail or captivity. Dark room you can’t even see. Their breakfast items are a joke. I suggest the owners travel to Victoria Jungfrau and have breakfast there and learn a thing or two. 2 sliced apples is NOT considered fruits for breakfast. Their Italian restaurant is also bad. It has good views of Matterhorn but our pasta was so al dente we couldn’t eat. Staff is amazing. This review does not reflect on anything the staff did. They were kind and accommodating. I would not stay there ever again and I will not recommend that hotel. Oh it’s also far from center of the city. It’s a long walk there, about 15 min. I know it doesn’t sound as bad but once you hike for hours and you are dead tired or being on your feet all day then walking uphill for 15 minutes is last thing you want to do. Wish them luck but please do not market yourself as a 5 star hotel. It’s a 3 star hotel.