Zhangjiajie Tianmen Mountain Villa (Tianmen Mountain Scenic Area, Lotus Airport Store)

We had an overall wonderful experience traveling in China — until we stayed at this property. 1. Bait-and-switch on our prepaid room: Upon arrival, we were told the water heater in our reserved room had not been turned on. Instead of fixing the issue, the manager assigned us to a different room — significantly smaller, older, and clearly a downgrade from what we prepaid. When we raised the issue with Trip.com, the property refused to offer any resolution or compensation. Trip.com however offered compensation from their side. 2. Poor room conditions, nothing like the photos: The room was in disrepair. Faucets were loose and poorly mounted. There was no shower divider between toilet and bath (causing water to flood the entire bathroom), and to top that off the area around the toilet had no drainage. The caulking was visibly sloppy or missing altogether. Water pressure was weak, and it was nearly impossible to regulate the shower temperature. The space felt like it was maintained by an unqualified handyman, not a professional property team. Bed also had broken plank. 3. Cleanliness was unacceptable: There was leftover trash from previous guests in our room — a basic hygiene failure. Also a slipper below bed from previous guest. 4. Misleading location perks: While the hotel is near the airport, it is not within walking distance. You still need to book a taxi, so you get all the noise of the airport — including loud jet engines — with none of the convenience of actually being near airport. 5. Rude, unhelpful staff and false advertising: The listing states “Free transfer services available,” but when we asked for drop off at airport, the staff bluntly told us we had to arrange our own transport. Even when we asked to borrow an umbrella to return upon checkout, we were refused. The overall attitude was dismissive and unaccommodating.

A convenient hotel near the airport, helpful staff, good facilities, free shuttle ride to the airport, ok wifi, good view of Tianshan Mountain from the terrace where people eat.

非常棒的一次住宿，後院就在機場邊上，開車過去幾分鐘，老闆包接包送，態度也非常好，晚上休息非常清靜，沒有一點噪音，可以睡到自然醒，酒店設施應有盡有，床鋪很乾凈，葡萄架上結了好多葡萄，荷花池的荷花也開的很漂亮，因為時間比較緊，如果再來張家界還會選擇他們家！哦，老闆家的飯菜也很好吃，早餐起來就算衹有一個人，服務員也會馬上安排廚師幫忙準備早餐，全是新鮮製作，沒有預製菜，昨天入住時還給我們免費住宿升級，因為酒店基本都是綠植覆蓋，晚上服務員還貼心給每個寢室外面撒葯，避免蚊蟲鼠蟻進房間！非常贊！