Zhangjiajie Tianmen Mountain Century Yijun Hotel

The hotel met our expectations, providing a comfortable stay. The complimentary pick-up service from the train station was a delightful touch. The friendly driver greeted us holding a sign with my name and thoughtfully met us at the entrance, rather than the agreed meeting point upstairs. The use of a Mercedes-Benz V-Class MPV added a touch of luxury to the journey! The all-female front desk staff, both during the day and night shifts, were friendly and accommodating, promptly fulfilling our requests for extra bottles of water and umbrellas. When an unexpected issue required us to switch rooms from a non-smoking floor (Level 12) to a smoking-permitted floor (Level 11) in the middle of the night, the night shift staff member managed to find a room of the same type and design. We were pleased to find that there was no cigarette odour in the room, thanks to the hotel’s effective housekeeping practices. The hotel’s central location made it convenient to explore nearby attractions. Popular sites like Tianmen Mountain and the 72 Wonder Tower were easily accessible via DiDi, with fares under CNY10. The comfortable bed provided a restful sleep after our red-eye flight. The hotel offers a diverse range of in-room entertainment, featuring a selection of free TV shows, dramas, and movies from various countries. While not all are the latest releases, the complimentary programmes were engaging, providing more variety than some hotels that offer only standard local TV channels. Breakfast offerings were standard, but the coffee quality was better than what we had experienced at other hotels. The free-flow coffee station in the lobby was a welcome perk. Areas for improvement: (a) Consider reducing oil usage in cooking to cater to international guests and enhance the overall dining experience. (b) Introduce name tags for all staff members to improve professionalism and facilitate guest interactions.

酒店位置優越，停車方便，房型寬敞明亮，乾淨衞生，洗漱用品都是一次性的小瓶裝，很方便，服務特別好，隔音效果也還是不錯的

衞生：房間沙發很多灰塵感覺很久沒住人一樣，我老公説很臟 服務：服務很不錯還可以接送站，還是奔馳 設施：房間有點小，洗漱台開放式的個人覺得不太好，有人起來上次洗漱房間同住的都會吵醒 高鐵西站或機場接送一次

不錯酒店房間很大啊！房間冰箱都有蠻好的床也很大就是雙床不能拼床。酒店服務很好奔馳商務車接到酒店這點不錯哎，以後有機會去張家界還是住你家酒店

the staff are friendly and helpful, the room is great and spacious, location also very great, and they have a free pick up service to/from airport and railway station. there is also a robot who can deliver your food/ grocery to the room, so cute. very recommended👍🥰