Livingtown AG

Was really nice location, market really close, and also close to the Stadium for someone would like to watch a game.

Good block of apartments but it’s so complicated to navigate & has an unnecessary complex check in process

這個酒店前台每天五點就下班了，早上幾點我不知道因為我們每次出門比較早，這裏太適合年輕人住了，一切都現代，尤其是手機辦理入住，開門坐電梯都是手機操作，對我們來説還真的不適應，畢竟習慣了常規酒店，入住當天酒店電視無法使用，我們沒有人可以聯繫，最終聯繫了攜程，第二天換了個電視解決了看電視的問題，攜程客服特別貼心還回訪了我們，但是又遇到了手機沒電的情況，好在當天回去酒店有人還在值班，我就在想，如果前台下班了，我的手機也沒有電如何上樓進房間？入住酒店應該以人為本，考慮操作的便利性，多服從入住客人的習慣，這樣才會有更好的生意和口碑，建議年紀大的不太使用手機的人就不要選擇這家酒店了。酒店地理位置還不錯，從火車站坐30路車很方便，衞生也還好，可以在房間做飯有鍋碗瓢盆電磁爐還比較全，總之人各有自己的習慣，我表達的是個人感受，另外酒店有位男士像是負責人，還是蠻熱情的，硬件配置適合年輕人！

Short stay The room was well designed and nice. Wished the check-out was not so early. It was at 10am and I have mostly experienced check-outs at 11am. Also, the way to enter the building and room was complicated and relies too much on your phone working. Whished there was a code for the entrance door and your room - in case your phone dies.

The room was great, but if you plan to check in during unstaffed hours, think twice. We booked via ******* and paid months in advance. We arrived on a weekend, and the check-in instructions were quite clear but took us almost 10 attempts and multiple devices to get through (Every time we finish the last step, the website redirects us back to the first page). After we completed the check-in process, we were granted access to all common areas (lift, kitchen, etc.), but the hotel system indicated that we hadn’t paid and therefore didn’t have access to our room. Initially, we thought the system might need more time to load and refresh after we filled in our details, so we sent the hotel a WhatsApp message to seek assistance (we received no response). We couldn’t call, as we were traveling from overseas and our eSIM doesn’t support calling functions. After a few hours, the system still showed that we needed to pay for the accommodation. At this point, it had been several hours since our arrival. We contacted ******* for assistance, but they couldn’t reach the hotel either. We finally realized there was an issue with the hotel’s system and that there was absolutely no other way to access our room unless we paid again. Reluctantly, we paid. We received the room number and e-key instantly. After we checked out, ******* contacted the hotel, and they confirmed they had received an extra payment. I have not received the extra payment refund yet after almost 3 weeks.

It was an unconventional set up but we still had an enjoyable stay. Unfortunately the bed wall wasn’t working but it was repaired once reported. We didn’t realise that amenities like tea/coffee/microwave were only available in a shared lounge area which wasn’t close to our room but that was our oversight.