We stayed at this hotel for three nights on the final leg of our trip through Italy and Switzerland. The hotel's location right at the heart of the old town is a strong point, offering easy access to major sights and public transport. The room was decent, offering good WiFi and enough sockets for our devices. However, the lack of heating and air conditioning meant that we had to rely on open windows to cool down the room, which sometimes became uncomfortably warm even during the winter. The hotel did not have a formal lobby. Guests need to climb stairs or use an elevator from the restaurant at the ground level, which requires staff assistance. Interestingly, the receptionist, while multilingual, did not speak English, which presented a slight challenge, though she tried her best to assist us. We encountered a billing issue, which required some back-and-forth with the staff and the manager's involvement to resolve. The hotel acknowledged their mistake and apologized, which was appreciated. Despite these hiccups, our overall experience was positive, and I'd consider staying here again.
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