The rules for check-in is too much.. we must wait the queue around 40 mnts and the room still not available at 14:59
The location is hidden~ behind of another building
The room is good
The employees’s service 10/10
Location 6/10
excellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!
The hotel is new and clean and is located very close to the airport. The help me with the shuttle two times and also it was great the possibility that it was possible to have breakfast very early in the morning due to Ramadan at 4 am I had early flight. Otherwise, no negatives the room is big and everything is great.
The receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
Booked from Trip is cheaper than booking directly from hotel. We got problems initially but the management solved it quickly. Staff are friendly, particularly Mr Febri and few staff from the housekeeping.
Room was clean. Amenities are standard. There is no hairdryer, you need to request it.
It’s previously named Grand Zuri. However, it’s still well maintained. Even though some moulds are seen in the bathroom.
Breakfast is standard, nothing fancy. Perhaps eat local foods are cheaper and nicer.
Bought hot Americano and Cappuccino, they were good!!
Я бы сказал, что этому отелю нужен ремонт.
Расположение, удобства и всё в порядке.
Но номер такой старый и немного жуткий.
Ахха~ Я нашёл тараканов в номере и туалете.
Разочарован для 5-звёздочного отеля.
Good experience staycation at this hotel.
Keluarga happy, kenyang, dan nyaman
Замечательно
Отзывов: 129
9,0/10
Цена от
107 PLN
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9,1/10
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ГГостьNovotel Palembang is easily one of the best 5-star hotels in Palembang! Its prime central location makes it a perfect base for exploring the city, with easy access to attractions and business districts.
The spacious rooms are modern and comfortable, ensuring a relaxing stay. Food lovers will be delighted—the dining options here are delicious, offering a mix of local and international flavors.
While the price point is slightly on the higher side, the quality of service, amenities, and overall experience makes it worth every penny. Highly recommended, and I’d definitely choose Novotel again on my next trip to Palembang!
Novotel Palembang adalah salah satu hotel bintang 5 terbaik di Palembang! Lokasinya strategis di pusat kota, dekat dengan tempat wisata dan pusat bisnis.
Kamarnya luas dan nyaman, cocok untuk relaksasi. Makanannya juga lezat, dengan pilihan hidangan lokal maupun internasional.
Meski harganya sedikit premium, pelayanan dan fasilitasnya sepadan dengan kualitasnya. Sangat direkomendasikan—pasti akan menginap lagi di sini kalau ke Palembang!
RRanopThe hotel is a bit far from the city center, but I chose it because it’s conveniently located near my workplace. I was really impressed with the cleanliness, comfort, and service. Everything was excellent. The amenities were complete, the staff were attentive, and the overall experience truly felt like a genuine five-star stay.
However, I was a bit surprised to learn that a deposit of Rp500,000 per room was required upon check-in, as this information was not mentioned on Trip.com. It would be helpful if this detail were clearly stated in advance for guests’ convenience.
Even though it’s not right in the heart of the city, transportation is easy since online taxis are readily available. Getting to the city center or exploring nearby attractions was no problem at all. Overall, it was a pleasant and comfortable stay. Definitely a hotel I’d consider returning to.
ГГостьexcellent service ever!!!!.. very recomended hotel in Palembang.. we arrived in a evening, the security have a good knowledge of service, help us to call the bellboy and bring our luggage to the lobby. the customer service very friendly and helpful. i got a lot of convinience and highest service from them. the room cleaniest hotel room ever. we got connecting room. the swimmingpool is small but no worries kids got a lot of happiness play on it. last but not the least.. they offering palembang foods' breakfast. the choice is not as much as i though but its enough to taste a from the sour savory food until sweetness.. maybe next if i come back palembang , will chose this hotel agai.. thanksss all staff the excelton more success and famous!!!
FFeiersuohuОсобая благодарность этому отелю. Я оставила кольцо в отеле при выезде сегодня и вспомнила о нем только после посадки в самолет. Я отправил сообщение в отель, и они сразу же нашли его для меня. Особая благодарность!
WwikcantikKamarnya nyaman sih, cuma bermasalah sama pintu yg susah dibuka karena harus manggil housekeeping dan kamar mandinya agak kurang karna air disalur pembuangan lama turun jadi agak becek dan basah banget
BBackup DataGood Enough For their Price. Clean Enough even without Lift. But For That Price. It's absolutely Worth it. In the center of Palembang and business district. Room not to big but enough.
TTriphollicЯ бы сказал, что этому отелю нужен ремонт.
Расположение, удобства и всё в порядке.
Но номер такой старый и немного жуткий.
Ахха~ Я нашёл тараканов в номере и туалете.
Разочарован для 5-звёздочного отеля.
ААнонимный пользовательThe receptionist is professional by providing facilities information. The room is far from the escalator. I need to arrive my room with 4 turns….(Maybe my room type is located there.) The room is spacious. Some stains are spotted on the linens including bed sheet cover and duvet cover. As I just stay for one night, this won’t be a big issue to me. The pillow are too high to sleep and I use a towel instead.
LliliycBooked from Trip is cheaper than booking directly from hotel. We got problems initially but the management solved it quickly. Staff are friendly, particularly Mr Febri and few staff from the housekeeping.
Room was clean. Amenities are standard. There is no hairdryer, you need to request it.
It’s previously named Grand Zuri. However, it’s still well maintained. Even though some moulds are seen in the bathroom.
Breakfast is standard, nothing fancy. Perhaps eat local foods are cheaper and nicer.
Bought hot Americano and Cappuccino, they were good!!
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