очень дружелюбный персонал, бесплатное обновление
В чистоте и порядке
чувствовал себя желанным гостем
у меня был лучший ночной сон
все, что вам нужно, было там (утюг и гладильная доска, фен, интернет без вентилятора, принадлежности для приготовления чая и кофе)
очень рекомендую
We had a wonderful 4 nights at Thurnham Hall.
The person who checked us in on the Sunday was very pleasant and welcoming.
We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent.
Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.
We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
Was happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
В целом, нам очень понравилось наше пребывание на этом милом маленьком курорте — идеально для короткого отпуска. Хотя мы надеялись на домик, апартаменты, в которых мы остановились, были хорошего размера, чистыми и удобными. Одним небольшим недостатком было отсутствие духовки — было бы полезно иметь комбинированную микроволновую печь для большего количества вариантов приготовления пищи.
Сам курорт имеет большой потенциал. Было бы здорово видеть больше бесплатных развлечений и игр, доступных как для взрослых, так и для детей, чтобы занять их в течение дня. Более крупные развлекательные сооружения также помогли бы, особенно в часы пик, когда все может показаться немного ограниченным.
Обстановка прекрасная, и добавление большего количества зон для пикника вокруг озера действительно улучшило бы впечатления от отдыха на открытом воздухе. Кроме того, больше развлечений или мероприятий в помещении для более холодных или дождливых дней сделали бы курорт отличным вариантом для круглогодичного проживания.
В целом, приятное пребывание с несколькими областями, которые можно было бы улучшить, чтобы сделать его еще лучше.
The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
We stayed over for a night - late check in and out. The staff were very attentive and accommodating. We have 2 children, a 4 years old and a 5 months old. We arrived quite late and so were the last table in the restaurant for dinner as well as the last to join the breakfast. However, the staff made sure we have all we needed and tried their best to help us. Impressive service and a pleasant stay. We will definitely come back to this hotel in the next visit to Lancaster.
Stayed he a couple of years ago and loved it then!
Really great location. Close to train station , bus stops, lots of supermarkets and across from a park!
Perfect for families, pool on site to book. We had it to ourselves a couple of times.
Love this place
Хорошо
Отзывов: 101
7,8/10
Цена от
122 USD
за ночь
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6.8/10
ГГостьочень дружелюбный персонал, бесплатное обновление
В чистоте и порядке
чувствовал себя желанным гостем
у меня был лучший ночной сон
все, что вам нужно, было там (утюг и гладильная доска, фен, интернет без вентилятора, принадлежности для приготовления чая и кофе)
очень рекомендую
ГГостьWas happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
PP40ULWThe hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
ГГостьFirst time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
ГГостьWe had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
ГГостьВ целом, нам очень понравилось наше пребывание на этом милом маленьком курорте — идеально для короткого отпуска. Хотя мы надеялись на домик, апартаменты, в которых мы остановились, были хорошего размера, чистыми и удобными. Одним небольшим недостатком было отсутствие духовки — было бы полезно иметь комбинированную микроволновую печь для большего количества вариантов приготовления пищи.
Сам курорт имеет большой потенциал. Было бы здорово видеть больше бесплатных развлечений и игр, доступных как для взрослых, так и для детей, чтобы занять их в течение дня. Более крупные развлекательные сооружения также помогли бы, особенно в часы пик, когда все может показаться немного ограниченным.
Обстановка прекрасная, и добавление большего количества зон для пикника вокруг озера действительно улучшило бы впечатления от отдыха на открытом воздухе. Кроме того, больше развлечений или мероприятий в помещении для более холодных или дождливых дней сделали бы курорт отличным вариантом для круглогодичного проживания.
В целом, приятное пребывание с несколькими областями, которые можно было бы улучшить, чтобы сделать его еще лучше.
ГГостьWe had a wonderful 4 nights at Thurnham Hall.
The person who checked us in on the Sunday was very pleasant and welcoming.
We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent.
Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.
ГГостьHotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)
ГГостьGreat hotel that is very conveniently located to the M6. Room was good, slightly dated but clean and comfortable. Breakfast was good - very big spread and variety. Access to health club was a plus. Staff friendly and attentive.
TThe EvansiesWe stayed over for a night - late check in and out. The staff were very attentive and accommodating. We have 2 children, a 4 years old and a 5 months old. We arrived quite late and so were the last table in the restaurant for dinner as well as the last to join the breakfast. However, the staff made sure we have all we needed and tried their best to help us. Impressive service and a pleasant stay. We will definitely come back to this hotel in the next visit to Lancaster.
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