Nice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
The hotel is ideally located bear the NEC Birmingham. We were there for an event, and combined it with a visit to our daughter in uni in the city. The amenaties were excelkent. Had dinner in the restaurant both nights. Food was of a high standard and reasonably priced. Woukd stay here again.
Came a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
Exceptional service for a half board stay on weekday that offered a tasty 3-course dinner and breakfast in such a premium hotel with pool, gym room, steam room and sauna! Definitely worth to come again and again!
Overall experience was good, I have been a few times but the room we was in wasn’t the best the WiFi was weak so we had to connect to our phone data and the shower curtains were dirty definitely needed replacing.
It was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
It was an amazing experience we got free stuff for the kids which was a colouring book set and a free voucher for snacks.The room was clean, the breakfast was absolutely delicious and the pool and the jacuzzi was comfortable.The staff were also very nice,kind and respectful.
I’ve been in this hotel for like 4-5 times, i would recommend, It’s quiet, comfy, the rooms are clean…however there’s been times where i asked to change rooms since the heating wasn’t working and cause one room had a slight broken window and this was during January…would’ve froze to death. There’s rooms with a large bed.. and other rooms have like the standard double size bed. I give this like 4/5.
We watched a Liverpool match while eating dinner. Brilliant!
Breakfast was amaizing.
The kids enjoyed the golf 💯
Очень хорошо
Отзывов: 104
8,0/10
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8.8/10
Очень хорошо
JJeff & LynLovely overnight stay.
Hotel was really busy with a large party but the staff looked after us really well.
Not a reflection on the hotel but they booked a taxi to pick us up and the taxi firm were totally useless. Having waited twenty minutes past the scheduled time, we called an Uber which was there in five minutes.
Overall, this is a great hotel which we have stayed at previously and will do so again.
ГГостьGood location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm.
self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.
ГГостьThis hotel was perfect for an overnight stay fir work the bed was extremely comfortable room
Very bright and clean reception was lovely the lady on night shift very chatty and welcoming
Breakfast was perfect nice spaces and food choice of food fully recommend this hotel and credit to the manager
BBumblebee06Отель Hyatt Rengency Birmingham — очень хороший и уютный отель с отличными удобствами. Здесь подают халяльную еду, а по запросу предоставляются молитвенные коврики, что я очень оценила. К услугам гостей прекрасные возможности для отдыха: подогреваемый бассейн, паровая баня, сауна, джакузи и спа-центр.
Однако мое пребывание было омрачено отсутствием смарт-телевизора в номере, как было указано на сайте, что привело к значительной потере времени, учитывая, что я планировала большую часть времени проводить дома. В итоге отель повысил категорию номера (до аналогичного номера на несколько этажей выше) после нескольких обращений на ресепшн и долгого ожидания, но я благодарна Кензе за ее помощь. При выезде Нандини была очень любезна и предложила помощь в мой следующий визит в качестве компенсации за неудобства.
Также есть проблема с парковкой, которая работает по принципу «кто первый приехал, тот и занял место». Итак, если вы паркуете машину в первый день и, скажем, остаетесь на 3 дня, вам нужно заранее оплатить парковку на 3 дня, что составляет 27 фунтов стерлингов за 24 часа. В течение этих дней, если вы случайно заберете машину и вернетесь, не обнаружив свободного парковочного места, вы потеряете деньги. Ваше место не будет зарезервировано. Было бы лучше, если бы с нас взимали плату за парковку при выезде, а не заставляли платить заранее.
В целом, комфортабельный отель с отличными удобствами, но более четкая информация об оснащении номеров сделала бы пребывание намного комфортнее. Я бы лучше подготовился.
ГГостьIt was a very nice and modern hotel with a large room and comfortable bed. The use of the spa was complimentary with the room and we were very impressed. There is a bar and restaurant onsite and although service at times was slow (but it was busy) the food was delicious and reasonably priced. My only downside was that there was no hairdryer but other than that all that was provided was very good.
EEna BCame a long way to stay for couple of days for a wedding. Big reunion w some friends from around the globe.
Pros:
Hotel is at the great location. Lots of food option at Touchwood Mall opposite the hotel. Hotel food are quite reasonable too.
Staffs at the lounge & breakfast are Fantastic. They are friendly and helpful.
Rooms are spacious and bed are comfy.
Cons:
Reception should be better. We were attended by Josh during check in and he is not friendly and helpful when few enquiry asked.
A friend of mine (a couple) was assigned to a room which AC wasn’t working. And when asked for a room changed, he said its not available. He mentioned that it was an ongoing problem and offered them a fan instead. How is that possible they are still selling a dysfunctional room to a guest when they know its an issue! But if they want an upgrade, they can but they have to pay £13!! I think its bizarre!
My friends was stucked to the same room till the end of her stay w a FAN!
Overall I am happy with the stay but i need to rant about the room assignment. Its common sense.
ГГостьThe hotel was fine - Staff at breakfast and in the bar were really lovely. However we were charged twice for this booking. I prepaid through the trip app but my brother arrived first at the hotel and he was charged again. Only by accident did we realise this and said it at the reservations desk. They could not help saying that I would probably get a refund for one of the payments but this has not happened. Have now sent an email to the oops manager so hopefully it won’t be long before we get one of the payments back.
ГГостьNice relaxing place, beautiful garden. Only issue I had no water available at night. Vending machine cash only. Rest of hotel card only. Reception staff were not helpful. Could not offer a glass of water. Disappointed.
ГГостьA short walk away from the train station, the hotel was a little bit tricky to find it being tucked into the University Campus, but I was happy with the room as a whole. The pictures admittedly made the room appear bigger than it was, but for my stay, it was very sufficient. Comfy bed, good shower, pop-up desk for me to do work in the room.
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