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5175
Премьер-люкс (1 двуспальная кровать)
Гость проживал в авг. 2022 г.
По делам
Отзывов: 1
2.5/5
Опубликовано 10 авг. 2022 г.
It was a ver awful experience. We were charged twice due to trip.com failed to communicate with hotel about payment issue. However, it’s not trip.com issue but Wyndham São Paulo paulista problem. It’s basically impossible to get in touch with the hotel. The only department that you can successfully talk to hotel is when you wanna make reservation. Anything other than reservation, you will never gonna be able to connected through. Sincerely, don’t make reservation of the hotel with prepay… or you will endeuses up like me, charged twice. I made the reservation with room prepaid, and when I checked in at the hotel, the receptionist is only able to find the reservation number but the hotel said they can’t find any information about the prepaid confirmation and I had to use my credit card to make a pre-authorized charge at the check in. During the stays I tried to resolved the issue by contacting the trip.com, and they actually were been very eager in helping out to solve the issue; however, the main issue that the problem wasn’t solved is because no matter when you call or how long you wait on the phone, no one will answer the call. Even you talking to the receptionist, they will simply tell you that there is nothing he/she can do because it’s reservation matter and not financial matter that the trip.com should call and try to contact with, which trip.com did; and Wyndham simply ignore the call and never picks it up. So, another thing I did was calling trip.com in front of the receptionist to have the hotel personnel to talk directly with trip.com; then when I’m about to pass the phone to the supervisor of the hotel, she refused to talk and only answered that she is already writing the email to get in touch with trip.com to solve the matter, which it was a lie because she said that trip.com never replied to her. Gosh… how can she lie to my face! My recommendation is that don’t prepay anything, pay at the hotel to avoid any payment issue. Wyndham tells sucks!!!!
Funcionários muito educados e prestativos. Limpeza muito boa
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Гость
Гость проживал в июля 2022 г.
По делам
Отзывов: 11
4.2/5
Очень хорошо
Опубликовано 13 июля 2022 г.
Reservei um quarto triplo e o quarto era realmente enorme. Um quarto com banheiro e cama de casal e outro independente com uma cama de solteiro e banheiro. O quarto era muito bem iluminado e limpo. Em contra partida, o banheiro do quarto principal era extremamente pequeno, o box minúsculo. Outro contratempo foi o hotel ter cobrado duas vezes mas já prometeram estorno dentro de 5 dias. Veremos…
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Гость
Премьер-люкс (1 двуспальная кровать)
Гость проживал в нояб. 2022 г.
Пара
Отзывов: 1
5.0/5
Превосходно
Опубликовано 28 нояб. 2022 г.
Fiquei preocupado, cheguei para o check-no e não localizaram minha reserva, hotel estava lotado, aparentemente com overbooking. A atendente foi nota 1.000, enviei os prints com a confirmação da Trip.com com comprovante de pagamento. Havia feito cama casal e sorte ainda termos ficado, mas em camas de solteiros. Enfim, nota 10 pela atendente Amanda e estou confuso se continuo utilizando trip.com
Obrigado.
Ricardo