боливар, Колумбия: отели, где есть Завтрак

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

This place is simply amazing. My girlfriend and I decided to stay here for the first two nights in Colombia and we couldn’t have been happier with our decision. We stayed in the Africa suite - the room was clean, beautifully decorated, and had so much charm. The bed was comfortable and all the amenities were as advertised. But that’s just the tip of the iceberg. The staff here is truly what deserves a stellar review. We arrived late and even before our arrival, the owner Marcus had responded to us promptly with info about checking in. When we got there - Franc (François) was waiting for us and gave us a quick and thoughtful tour of the BnB and was so kind and informative with any and every question we had. He made the trip for us. Such a wonderful human being. The next morning we had an amazing breakfast that was cooked to perfection and was greeted by their resident tortoise on the premises - such a cute lil guy, as well as Marcus who was just as welcoming and kind as he was on the phone. When we left, Roman was working and set us up with a cab to the bus station and was equally kind and helpful. I could go on - but just do yourself a favor and book this BnB. I’ll be going back the next time I come back to Cartagena - and any time after that.

Превосходное обслуживание, очень внимательный персонал и квалифицированный персонал, готовый помочь гостям. Номер чистый. Пляж находится в 50 метрах, но сейчас его нет. Ведётся строительство, поэтому придётся пройти более 500 метров, чтобы добраться до пляжа. Цены на продукты в мини-баре чрезвычайно высокие. Общая оценка 4,5/5.

I've been @ Santuario much longer than planned due to some health issue. So, I had the time to highly appreciate not only the hostel itself, the great vibe and atmosphere, the fantastic beds setup where you have plenty of space (!) plus an unusual total privacy, like you have a mini room inside a room, but especially the people: staff is great and really cares the guest, while sick I had a family like surveillance, especially Stefy ”la chica del bar”, Kathy (cleaning & kitchen) and Jose (maintenance) never missed supporting me and asking genuinely interested how I was feeling doing their best to help. In a difficult moment, I was in the right place, thanks them! One only thing disturbing me was, the aircon management: ok it was on only evening and night, quite usual, problem was a person feeling cold was enough to shut down the aircon for everyone... and it was hot then... i love freezing, ok, but a correct balance would be the best, suggesting who's cold to wear a t-shirt should work, and others won't sweat ;-)

Casa Santa Clara：雅高旗下的索菲特傳奇。也是城裡三家奢牌和當中規模最大的。圖中是花園，也是住進來歷史遺跡裏，可以在葱鬱的熱帶植物掩映，和斑駁的立柱古牆邊吃早餐，很妙！我這次也很感謝網友的推薦，也是雅高會員，所以就選了它。服務是預想的熱情老練，而且它是我第一家遇到的歡迎禮品送—一大袋哥倫比亞咖啡粉的酒店！感覺很用心！另外，好多人在卡塔赫納結婚呀，在這家也遇到盛裝出席的家族 見最後一張圖 哈哈哈

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅

Мы провели 3 ночи в этом очень комфортабельном отеле. Мы даже хотели продлить пребывание на одну ночь, но все номера были заняты, что свидетельствует об их популярности. Декор, от ресепшена и лобби до номеров, был восхитителен: в нем широко использовались натуральные материалы, создавая атмосферу спокойствия и умиротворения. Завтрак был в формате шведского стола, но выбор горячих блюд был ограничен. Кроме того, мы хотели искупаться на закате, но в это время бассейн был занят одним большим коктейль-баром, где буквально десятки людей отдыхали в воде, что нас разочаровало.