Пенсильвания, США: отели категории 4 звезды

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

Very clean, friendly and helpful staff. Had a great rest after a long drive. Recommanded

Хотя номера в этом отеле действительно довольно маленькие, его расположение превосходное, прямо в центре города, что делает его невероятно удобным. До городской ратуши всего несколько минут ходьбы. Удобства очень комфортабельные. В лобби есть круглосуточный кофейный бар, на каждом этаже в лифтах есть бары с водой, а также самообслуживание при выезде без очередей. В целом, мое пребывание было очень комфортным.

Nice sized apartments with good kitchen facilities. The bathroom was nice and clean. Good sized double bed and sofa-bed. The only downside was the noise from the neighbours, the rooms are not very sound-proof, the neighbour upstairs when flushing toilet was very noisy can wake you up.

This was a first class experience!! From the valet parking and bellhops when we arrived to the gorgeous room and view!! Super cool amenities, we really enjoyed the pool, exceptional!! We would definitely recommend going to Mount Airy and we are looking forward to coming back again! Shout out to the amazing staff at the hotel for being very helpful and accommodating!

Мы отлично провели время в Windsor Suites. Расположение отеля: 5 минут ходьбы до здания мэрии и несколько заведений в пешей доступности. В вестибюле также есть рестораны. Номер был ОЧЕНЬ просторным — в нем была гардеробная с утюгом и гладильной доской. В нем была кухня с холодильником, микроволновой печью, кофеваркой и посудой! Номер был чистым и содержался в очень хорошем состоянии. Персонал был очень дружелюбным и услужливым. В целом, нам очень понравилось наше пребывание здесь, и мы настоятельно рекомендуем это место всем, кто останавливается в Филадельфии.

Расположение отеля просто отличное, а возможность раннего заселения была очень кстати. Ночной вид из номера произвел на меня сильное впечатление, а рождественская елка в лобби создавала праздничную атмосферу по всему городу. Комфортный номер и внимательное обслуживание сделали мое пребывание очень приятным. Настоятельно рекомендую тем, кто хочет насладиться городской суетой и праздничной атмосферой.

地理位置非常好，就在大學城，步行到大學校區中心十分鐘以內。開車到費城藝術博物館七八分鐘。 前台很客氣，房間稍微有點老，電梯比較費事兒。 有免費停車場，進出很容易，停車也容易。大廳有一家粵菜館，不貴，味道也正宗。

The service is good, and the cleanliness is excellent, but the pool was closed for the weekend. The rooms do not have a minibar or smart TV.