MMic4The room was clean and the bed very comfortable. Everything was mostly great until….
I walked out to my car in the morning and it was completely covered in a filthy-looking thick white residue. Upon asking, another guest informed me that it was probably from the sprinkler system, which sprays water with some kind of calcium deposit. I was furious. I immediately went to the Circle K car wash and it took 2 $10.00 laser washes (one with spinning brushes) to get it off. I’m still not sure if it’s perfectly gone. I’ve been reading bad things online about the possible effects of calcium on car paint. Upon asking, I was informed by the receptionist that the hotel does not help with the cost of washing it off cars. Maybe this a common occurrence in Montana, but, where I’m from, if you make a mess on someone else’s car, you should be willing to help them clean it off (especially if they are a paying guest). Overall, this seems like a nice hotel but, honesty, this calcium junk being sprayed all over my car was compete BS!
ГГостьThere is a real customer service effort to improve this hotel. Shawn the manager allowed me to check in early as aBW platinum member. He let me drop my bags early in the morning and called me when the room was ready. He even had the bags placed in the room before I returned. The breakfast was great for this type of hotel. The clientele was respectful and polite. Oh. And Shawn even called after I checked out as I left behind an important item.
However, the pool/sauna area is not operational, and my room had a lingering pet odor and visible carpet stain. I am a dog owner and animal lover, but housekeepers really need to notify the manager as the room should not have been assigned. I personally think hotels need to charge 500 bucks for cleaning if dog hair or other 'remnant' is left behind. I won't stay at a certain LaWyndham brand that has a generous pet policy. Their rooms all smell like Fifi and Buddy stayed there. I hope this property continues to improve.
ГГостьI watched this place be constructed so I was excited about our stay knowing it was brand new. The front lobby was clean. The check in clerk was nice but seemed very spacey to put it nicely. I was able to get an extra pillow and blanket. They is a decent area of sun dries on site. Our room was nice. Clean for the most part. Show may have been skipped in last cleaning. Our room was ADA and the mattress would fall thru the frame whenever my husband got into bed. We expressed this concern when checking out because it could hurt someone if they were actually handicapped. We just got the room because it was last available. She didn’t seem that concerned. So who knows. But it’s right on main. Near mall and lots of shopping and eateries. Not too far from downtown Bozeman. It’s great to have a kitchen to save more on food. The gym was nice. Small but clean. I would stay again just because of its location and the kitchen.
MMichele BuffordПервый номер, в который нас поселили, был крошечным, грязным, с огромным пятном от протечки воды на потолке. Шкаф был просто ужасным. Он был глубиной, может быть, 15 сантиметров, и в нём висела гладильная доска. Места для одежды не было. Пол в ванной выглядел грязным, но, думаю, он был в пятнах. Мы попросили другой номер, и нас переселили в гораздо больший номер, приспособленный для инвалидов. Вестибюль нуждается в серьёзной уборке и обновлении. Ковёр нужно было растянуть. Он представлял собой серьёзную опасность споткнуться. Бесплатный завтрак был не очень хорош, так как смесь для вафель, которую нужно было собрать самому, пахла прогорклой и имела странный вкус. Мы, как и две другие семьи, сообщили об этом. Сливочный сыр тоже выглядел свернувшимся. Лучшее в этом месте — это женщина на ресепшене. Она была очень милой и услужливой.
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