Номер был чистым и отличным, обслуживание было превосходным, но слышно, как люди кашляют в трех номерах от вас, и создается ощущение, что люди в коридоре находятся в вашем номере. Разбудили меня 4 раза за 6 часов. Больше туда не поеду.
The hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives
Everything was wonderful at The Pointe. However, the coffee that they put out in the morning is really just colored water, it is not edible, even if you are an addict. I've noticed more and more hotels are advertising coffee but then not making it correctly. I don't know if they are consciously trying to save money or if their front line employees prefer to use the previous day's grounds because it is somehow easier.
The front desk person Maria was so nice and so was security/ shuttle driver Scott (?). Such friendly staff eas appreciated after a long trip and late check in. The room was very clean and you can tell that the property was well maintained.
People were friendly. Restaurant was closed so we had to doordash. VERY barebones, extremely limited amenities for the price. Probably won't go there again.
South Burlington definitely need a car to get to Burlington proper. They do have a shuttle bus though that runs to like ten pm I think. The king bed with bath doesn’t exist , the bathtub is kind of old school. Checking in can be slow (waited in line for a bit). Refrigerators in room but no microwave, one exist in lobby. Gym is ok, indoor swimming pool is nice, gym isn’t 24 hours. Room was ok.
Location was great. Pool are outdoor area were exceptional. The guest rooms are in need of being updated. The staff could have been friendlier. We were charged $25 for checking in an hour before check-in time. Our room was ready so there was zero time/effort for us to check in a little early. Definitely a bad policy.
ГГостьThe hotel was immaculate and the staff were so friendly. The pool was a great way to keep the children entertained, and they even had some pool toys available over the weekend. The Christmas decorations were absolutely beautiful. Breakfast was cooked to perfection—I’m sure there’s a fantastic cook on staff. Coffee and tea are complimentary in reception and always in a clean area.
The one-bedroom king suite had a lovely kitchenette, which was perfect for cooking up a storm. The location was great, just a short walk to a shopping centre, Target, Dave’s Hot Chicken, Chipotle and a few other shops. It’s also a short drive to town, and there’s plenty of parking available.
The room is usually cleaned upon request, but once you ask, it’s done.
One thing that could have been improved was the sofa bed. It was quite uncomfortable, and since we booked the room for a family of four, it would have been lovely if the bed had been made for us on the first night. Unfortunately, we noticed some reddish-brown stains on the mattress, which were quite unsightly and could have been blood or some kind of spillage.
ГГостьWhen we arrived, the front desk staff were very kind and welcoming. We were told we could eat at the restaurant right off the lobby so we planned to eat dinner there. When we arrived at the restaurant 20 mins later, they told us we could not eat there unless we had made prior reservations due to a wedding they had next door. The lady told us “we have to prioritize the wedding of 200 people”. I asked where we should eat and the lady shrugged. One of the waiters, who was very kind apologized and recommended the bar . They had some dishes from their restaurant menu. We were pretty irritated because we were both exhausted and the lady was very rude to us. We watched 20+ people get turned away from eating dinner due to this wedding. I completely understand that they need to focus on a wedding and the food for the wedding, however we should’ve been told about this when we arrived that the restaurant wasn’t available unless we had already made a reservation. The resort is very nice and there was a lot of fun things you can do there, but some of the staff were quite unkind.
PPorcupine12tradeBest hotel I have ever stayed in. The location is great and convenient, rooms are clean spacious and nicely deco. Most impressive, the staff are very friendly and helpful. My children and I stayed at AC mid December. We are so thankful and grateful for their help when our bus back to Boston did not turn up after a 2-3hr wait at the bus stop and it was -11degC in the evening. We had to wait for another 7hr for the next available bus. We needed a warm place to wait in and we decided to head back to AC hotel, hoping to wait at the lobby. The young lady at the reception was sympathetic and kindly suggested we rest at the lounge and make ourselves comfortable. the staff at the lounge after hearing about our situation came over to offer snacks and gave advice about our bus. Shortly after, the young lady at the reception offered us a room so we can rest better till we could catch the next available bus. Thanks to AC hotel staff, they made our wait so much more comfortable and turned an unfortunate event into a heart warming experience.
ГГостьHotel is nonsmoking. Needed to sign a form stating that we would not smoke in room. Great as we are nonsmokers. Room however smelled of smoke!!!! Quite a bit, about a 4/10. We were able to open windows and air it out. Able to stay, but irritated my eyes.
The smoke smell was the worse. Didn't expect too much for price compared to other local lodging.
Room was well cleaned and spacious but out dated and in need of some repairs. Faucet handle was broken on sink, Window screen on window that worked well was missing. Other window with screen needed to be propped up to stay open.
Pool looked nice.
Room was clean, front desk staff friendly, good location.
ГГостьVery nice place and location excellent. When I first checked in, I was underwhelmed by the lack of help from the girl at reception. I asked her if there were any pumpkin patches locally and she told me to Google it. Another reception lady later gave me a whole list of local activities without even asking. The whip was lovely but the online menu is not the same as the one in the restaurant. There is no cheese board available for example. Parking was tough at times. Other than that the place was very nice and staff were lovely.
ГГостьSouth Burlington definitely need a car to get to Burlington proper. They do have a shuttle bus though that runs to like ten pm I think. The king bed with bath doesn’t exist , the bathtub is kind of old school. Checking in can be slow (waited in line for a bit). Refrigerators in room but no microwave, one exist in lobby. Gym is ok, indoor swimming pool is nice, gym isn’t 24 hours. Room was ok.
ГГостьThe fire pjt was excellent at night for a quiet wind down. The room could probably be cleaner or maintained better as the pipe in the room are quite obvious and can see the holes near the edge of all walls inside the guest room. but appreciate it as the hotel is located at a country side.
My personal white bath towel was taken away by the housekeeping team because it looked similar to the hotel's towel. luckily it was found right before we check out. Thanks to the concierge and housekeeping team.
ГГостьThe hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives
ГГостьEverything was wonderful at The Pointe. However, the coffee that they put out in the morning is really just colored water, it is not edible, even if you are an addict. I've noticed more and more hotels are advertising coffee but then not making it correctly. I don't know if they are consciously trying to save money or if their front line employees prefer to use the previous day's grounds because it is somehow easier.
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