Roca Nivaria Gran Hotel

我真的不理解 身 這破地方是如何被評為5星級酒店的，廁所枱子沒空間放化粧品，很容易濺得到處都是水，房間沒有被子給客人蓋床單，沒有洗護用具，反而用的是國內快捷酒店那種二合一的洗髮露。真無語！

An enjoyable 5 days at Roca Nivaria with our 2 year old son. It is a beautiful hotel, the staff were wonderful and we loved the pools and easy access to the beach. The nearby beach isn't particularly exciting, but still nice to be able to easily go down and swim in the waves. Same with the surrounding area - not very inspiring but enough restaurants and nice sunsets everyday! The hotel is very well set up for children, and the staff and facilities at the Kids Club were incredible. Definitely worth requesting a "quiet room" if you don't want to be listening to live music until 11pm every night - our first room was very noisy, but we requested to be moved after one night and that was handled very smoothly by the front desk.

The resort is very large and with that comes many benefits such as the range of fabulous pools for parents and children . The grounds are class and everywhere is kept so well. Our suite was perfect and very clean. The food was good not excellent. But there was a good range of options. Staff were very nice and helpful. The sound of the waves while sitting on your deck chair or in bed was blissful. Everything about this hotel is comfortable. And I would highly recommend. It is great with young children for the separate pool.area and climbing area and also the kids club. The people in the kids club were great with the kids. My husband really enjoy the tennis lesson with the coach. The rackets and balls provided by the hotel to play with yourself are rubbish and frustrating to play with. I find it really really strange at the pool bar that they service drinks and cocktails in paper cups as opposed to nice hard plastic ones that could be reused. They are loosing a lot of business through doing this in the 2 main pool bars. Strangely though you can get those glasses in the kids pool bar. The food at the pool bar wasnt good but like everywhere else the staff were. There is a lovely restaurant with good healthy food and juices just one min walk from the hotel entrance. The direct access to the beach from the hotel is claSS. I think it also would be good if they sold their own branded water bottles and provided free water refills. I would highly recommend this hotel.

Lovely hotel. Beautifully clean and the staff. Are excellent Wonderful pools and nice quiet location

Right on the waterfront with wonderful views. We has a huge room with look

Fantastic hotel for families with Children, it had everything we needed and more.

I booked via ******* and when you select your filters in the search, you have to put in the ages of the children. Well upon arrival, somehow ******* sent info for under 1 for 2 children and since we flew there, we had to pay $1800 difference for 2 kids age 13 and under. Hiccup one. The dining options said there were restaurants, only one was open, book in advance and it was terrible food. The buffet was better but it was always the same thing for 3 meals a day. If the buffet was closed, there were zero options for food. All inclusive to me, as well as others, means the bars are open, snacks are readily available (not only at the one pool bar during a set time) and you get items in the room, room service etc. This was not the case. The pools were good, but don’t think there is a waiter coming around to see if you need anything. You always need your room key at meal times and if you want something from the pool bars. Many snacks are NOT included in the all inclusive. Our mini bar was not stocked every day we were there and it is only drinks. The first day there were pringles but after that- nothing. I had to make several trips down the street to the store for drinks and snacks during the days we stayed at the resort. If I had known I was going to be charged an additional $1800 upon arrival, I would have stayed at maybe the Hard Rock or a better resort, not 5 star resort anymore. You will need a car as there aren’t a lot of excursions you can do that will pick you up.

The Staff at this hotel care for you every need , always with a smile , the service is second to none , it’s the 4th time my family have stayed here ,

Beautiful grounds with a waterfall and infinity pool. Good variety of food at the breakfast and dinner buffets. Bought a national park and cable car trip to Mount Teide at reception. Very well organised. Friendly staff. Recommend for families. - Drinks not included for half board (one drink pp should be included).