Sheraton Zhaoqing Dinghu: отзывы

Ответ от объекта размещения: Во время вашего пребывания в это время мы искренне извиняемся за то, что не смогли предоставить вам всесторонние услуги, и большое спасибо за ваши очень точные и ценные комментарии и предложения.Еще раз спасибо! Мы должны адаптироваться и улучшаться как можно быстрее, чтобы представить уровень обслуживания и работы, который должен быть у Sheraton!

Ответ от объекта размещения: Dear guest, thank you so much for your wonderful review. We are delighted to hear that you think our hotel is of super high quality with excellent hygiene and services. Your compliment on Reception Chloe's professionalism and helpfulness has been passed on to her. It's also great to know that you are satisfied with our well - attended staff, the great breakfast with a wide variety of food, our new and well - maintained facilities, as well as the cozy and large Executive room with a beautiful view of the lake. We will keep up the good work and strive to provide even better service in the future. Looking forward to your next visit! We wish you have a great day!

Ответ от объекта размещения: Dear Valued Guest, we are absolutely delighted to read your kind words and to know that you consider our hotel as one of the best choices in the area! Your satisfaction is the ultimate validation of our efforts to provide a spacious environment complemented by a pleasant view. Our team takes great pride in ensuring that every guest has an unforgettable experience, and your positive feedback motivates us to continue striving for excellence. We are thrilled that you enjoyed your stay and sincerely hope that whenever your travels bring you back to this region, we will again have the pleasure of welcoming you. Thank you for choosing to stay with us and for taking the time to share your experience. We wish you all the very best and look forward to the opportunity to host you again soon. Warmest regards.

Ответ от объекта размещения: 尊敬的賓客：您好！非常感謝您抽出寶貴時間給予我們反饋。很高興您對酒店維護和服務方面的認可。我們致力於為客人提供舒適且貼近自然的居住環境。同時，我們也注意到了您提到的地理位置問題。我們酒店選址於較為寧靜的區域，旨在為客人提供一個遠離喧囂的休憩之所。目前酒店周邊設施正在積極完善中，相信未來能為每位客人創造更便捷、更愉快的住宿體驗。我們期待在不久的將來，能以更完善的面貌迎接您的再次光臨。祝您一切順遂！

Ответ от объекта размещения: 尊敬的賓客：您好！感謝您選擇下榻肇慶喜來登酒店。您的滿分好評和熱情讚揚不僅讓我們倍感鼓舞，更是對我們工作的最大肯定。我們深知，每一次相遇都是緣分的安排，而您的選擇，讓我們有機會在肇慶喜來登酒店共同創造了一段美好的回憶。我們珍視這份緣分，也感激您對我們服務的認可。您的滿意是我們不懈追求的目標，也是我們努力的方向。我們將繼續努力，不斷提升服務質量，為您提供更加舒適、貼心的住宿體驗。同時，我們也真誠地期待您能夠再次光臨肇慶喜來登酒店。每一次的相遇都將是全新的開始，我們將竭盡全力，為您帶來不一樣的驚喜與感動。衷心祝願您闔家幸福，萬事順利！願您的每一次旅行都充滿美好與快樂。

Ответ от объекта размещения: Dear guest, thank you so much for your wonderful review. We are truly delighted to hear that our staff, especially Lika, went the extra mile to make your stay memorable. It is our great pleasure to provide friendly and attentive service. We are also glad that you liked our spacious, clean and beautifully decorated rooms with great views, as well as our fantastic buffet breakfast with a wide variety of options. We look forward to welcoming you back again in the future for another fantastic stay. Wish you have a nice day!

Ответ от объекта размещения: Dear Valued Guest, thank you for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you found our property exceptionally clean and enjoyed the quiet atmosphere, pristine swimming pool, and invigorating water pressure in the showers. It is always our goal to provide a comfortable and pleasant environment for all our guests. We are also very pleased to know that our staff's politeness left a positive impression on you. Our team members strive to deliver warm and attentive service to ensure that every guest feels welcome and well taken care of. Your recommendation to friends is the highest compliment we could receive, and we are truly grateful for your kind words. We look forward to the opportunity to welcome you back in the future, and to continue providing the high level of hospitality that you experienced during your stay. Wishing you all the best!

Ответ от объекта размещения: Dear guest, we are deeply sorry to hear that your experience with us did not meet your expectations. Your comments regarding the service from our front desk, housekeeping, and F&B team are concerning to us. We take pride in being part of the Marriott Group and strive to uphold the highest standards. Clearly, we fell short during your stay. We have launched an internal investigation to identify the root causes of these issues and will take appropriate measures to rectify them promptly. We hope that you will give us an opportunity to redeem ourselves and provide you with the service that you deserve. Thank you for taking the time to share your thoughts, and we look forward to serving you better in the future. We wish you have a nice day!

Ответ от объекта размещения: Dear guest, thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at our hotel. Our staff always strive to provide professional service, and we are glad that you noticed. Also, we take great pride in maintaining all our facilities in good condition for the comfort of our guests. We look forward to welcoming you back in the future and providing you with another excellent experience. We wish you have a great day!

Ответ от объекта размещения: 尊敬的賓客：您好！感謝您對肇慶喜來登酒店的認可。游泳池和自助早餐能得到您的喜愛是我們的榮幸。我們的餐廳一直以提供美味食物為目標，在食材的選擇上精益求精，這或許使得價格略高。不過我們也會根據您的反饋，認真研究如何優化菜品價格體系，讓更多客人能夠輕鬆享受美食。期待您再次下榻，祝您萬事如意！

Ответ от объекта размещения: Dear guest, thank you very much for taking the time to share your feedback with us. We are delighted to hear that you recognized our hotel's international standard, especially the efficiency and friendliness of our front office staff, as well as the cleanliness in the rooms and restaurant standards. Regarding your suggestion about having seats or lounge chairs on the balcony, we truly appreciate this valuable input. We will consider this carefully and explore the possibility of making this improvement in the future to enhance the guest experience. We also sincerely apologize for the inconvenience caused by some guests wearing slippers in the restaurant during your breakfast. We will immediately strengthen our management and communication to ensure that all guests are reminded of this rule clearly. Our goal is to maintain a high - quality dining environment and meet international hotel standards. Once again, thank you for your comments. We look forward to serving you again in the future and providing you with an even better experience. Best regards.

Ответ от объекта размещения: 尊敬的賓客：您好！您的認可對我們而言意義非凡，如同一縷陽光温暖了我們的心田。您的滿意與喜悦，是我們努力前行的最大動力。我們真誠地期待您的再次光臨，期待再次為您呈現一場美麗的旅途，讓您在這裏盡享愜意人生。並祝您在未來的日子裏，旅途愉快，萬事如意！

Ответ от объекта размещения: Dear guest, thank you for taking the time to share your feedback with us. We sincerely apologize that our service did not fully meet your expectations. We are constantly striving to improve, and your comment has been noted. We will take immediate measures to enhance our service quality. We hope to have the opportunity to serve you again in the future and show you our improved service. We wish you have a nice day!

Ответ от объекта размещения: Dear guest, thank you for your feedback. We will continue to work hard to provide guests with more intimate and thoughtful service. If you have any questions during the stay, please feel free to contact the Guest Service Center. We will be at your service 24 hours a day.​ We hope we can get full marks from you next time. Look forward to your next visit. Have a great day!