Holiday Inn & Suites Albuquerque Airport

Trip.com charged us two breakfast with the stay while we booked the hotel. When we stayed there the hotel staff told us they didn’t offer breakfast without any explanation but told us we could call Trip.com for refund. I called Trip.com and they said they would verify with hotel about it. We haven’t hear anything back from Trip.com yet.

平價酒店，設施還不錯，窗户也可自行打開通風。餐廳的食物不太好吃，但是服務生小姐姐人很nice，就是結賬要記得給小費。

I didn’t like the fact that there were no handrails in the bathroom I think every bathroom should have a handrail The bed was too high for me to get in it much less a L hemiplegic The phone did not work at all until the maintenance Tyler figured out that the wires had not been connected. He was great and so was Shelly Our dinner was lukewarm by the time I got it This is the first hotel I have been in in the last 25 years that did not have a complementary breakfast buffet It was not a good stay overall

Property was a bit messy due to construction. Room was nice. Parking was tricky to find because of all the work trucks in the parking lot.

Very clean with comfortable bed. Needs remodeling as oer is torn, tile cracked and chipped furniture. Great friendly staff

Sadly it was presented as pet friendly until I got there, then was told it was not. But take service dogs !

The view offered by the room was the partial back of a building and a parking lot. The parking lot lights glared into your room at night. Even with the malfunctioning shades. On my first morning the shower head broke. I had to take a shower with water dribbling out of the faucet. I found four cockroaches during my stay. When I informed the front desk and management all they did was give me a blank stare and say sorry with no emotion. They did not offer me another room. On my next to last day the toliet broke. It wouldn't flush. I informed the front desk. I left for 3 hours. When I came back it wasn't fixed and my room was not cleaned up. The location of the hotel is completely away from any amenities. Their breakfast was terrible and I felt sorry for the servers. They had no empathy from management. The cleaning service blocked the hallway with their equipment. All in all I would highly suggest to not stay at this hotel. I have stayed in many hotels around this country and this is by far the worst. When I asked if I could cancel my reservation and look for another hotel they said it was too late. They had already run my credit card. I was not the only to complain. I witnessed other parties complaining and getting the same non-emphatic response.

We enjoyed our stay at HIH. The staff there were so friendly especially the ladies at the front desk. I didn’t get their names but the I got to chitchat with the daughter (she was waiting on her mom to relieve her shift) She was super sweet especially to my daughter. The food was ok, just a bit too pricey for the portions. The rooms were spacious, just needs some updating and renovating. Parking was ok, filled up quick at night so we had to park on the street which wasn’t bad at all. But this property was convenient for us as it’s right by the airport and down the road from car rental. Price range was great. Overall, we enjoyed our stay and would probably book here again.

Reserved a room with a jetted tub, but the tub was not jetted. Carpet was extremely worn between the desk and the bedroom. Cracked tile in shower. Entire hotel is currently being renovated, so I will chalk up the issues to that. All staff were friendly and wonderful.