Courtyard Buffalo Amherst/University

Shower clogged. Bathroom wasn’t cleaned at all had to go buy my own sheets and blankets. They promised me a new room, never happened. Ayesha and Nancy were great staff members

Excellent place to stay. Staff was exceptional! Michelle is the most professional, courteous, caring person. She went above and beyond to take care of our needs. Thank you Michelle, you deserve a large raise and a big hug.

Above average customer service! Everyone was so helpful. The room was spotless and very well appointed.

Hotel was recommended due to location for work. Granted, there was a heavy snow storm last few days but parking lot, sidewalks and main driveway were not plowed/salted. Room was FREEZING despite max thermostat and not well serviced (i.e. no shampoo, dusty, pink mold in bathroom, etc.) Not to Marriott standards whatsoever.

The room was ok but pretty tired, with stains throughout the carpet. There was a hockey tournament group staying there, and unfortunately the kids were running around the property inside and out without any parenting or staff intervention. I feel like that should be controlled better. Despite me turning the temp up to the max, the room was quite cold. Courtyard Marriotts are usually great so I was a bit disappointed. I hope there’s a renovation soon and closer monitoring of noise and chaos.

We were placed in a handicap room and the shower was terrible. Water all over the floor and the shower valve provided lukewarm water.

Sadly our room turns out to be right next to the elevator . Noisy, but too late to change.

I have stayed at many hotels in the Buffalo / Amherst area, and this one offers the best balance of value and consistency. Never had any problems here, always enjoyed my stays.

We stayed a week and during that time our trash cans were never emptied. We got fresh towels once after asking twice for them. Requested a handicap room both online and by direct call to the hotel. When we checked in we were given a regular room . We got swapped for handicap room.