The Charity Hotel International

Location is ok and the room is clean and tidy. Our room's aircon is not working though. Staff were friendly and willing to help. Although they made a mistake in our 2nd booking with them (which resulted in them finding another nearby accommodation for us to stay instead), the experience with Charity Hotel is still quite pleasant :)

Staff was very friendly and efficient. They offered every service to make our stay comfortable. The AC of our room was broken, staff, make sure to give us a fan and also an alternate room.

Excellent surroundings, a**osphere and staff Entire bathroom facilities needs repair.

Of all of the hotels I have stayed at across several countries over the past two months, this hotel was the best value. The service was as helpful and friendly as you could ask for. Service is a little slow in the restaurant, but good service and food quality.

Very good service...they pay attention to detail and help whenever they can. Clean and comfortable. Everything done with a smile. SANTE saba

We stayed at the Charity Hotel for a night and then left to go on safari. The hotel kept our luggage that we didn't need on the safari, which was very convenient. Upon our return, we stayed two more nights to relax from five days of safari. Having a restaurant on site was SO nice. We could just walk downstairs and didn't have to worry about finding a place to eat in Arusha. We upgraded our room on the last two nights and had a very nice suite. After spending several nights in a tent on the safari, it was nice to be able to spread out! The staff, both at the front desk and restaurant, were very friendly and accommodating. The garden area is beautiful! It's like an oasis in Arusha! As a matter of fact, it's so lovely that there was a wedding held there one night. My only suggestion is to have a better system for guests to pay by credit card. Their machine wasn't working, which forced us to pay by cash. Fortunately, we had enough, but as a potential guest, that is something to be aware of. That said, I think the Charity Hotel is the best option for staying in Arusha!

Restaurant open until late, which was excellent. Nice food. The hotel has its own private courtyard which is very peaceful compared to the street. Room was a bit worn down. Mosquito nets had some holes in them. AC was in working condition, which was excellent. There was hot water, pressure was mediocre. Reception clerk was helpful.

Some of the staff was not very friendly. This is the kitchen staff. The others tried real hard but the restaurant staff wasn’t helping them either. The girl that attends our room was very sweet so I tipped her extra.

We were visiting Arusha to learn about a friends mission to school age girls and stayed at Charity Hotel. Pricing was very reasonable. The food was good the first night, but progressively got worse towards the end of our stay. We checked out to go on safari, stored our bags in the managers office and made new reservations for after the safari ... upon our return we found they sold our rooms. To correct the wrong, they put us in rooms that smelled like the exterminator had just sprayed the rooms... awful.