SureStay Plus Hotel by Best Western Auburn

Upon arrival, I found the room dirty. When I took a shower, the drain was backed up and my ankles were in water while showering. 2nd night was a mess, with all that was happening in the floor above.

The lobby of the hotel was large and very tastefully decorated in an English pub style decor including a fireplace, comfortable seating and games tables, providing an inviting place to sit and relax. Breakfast was included and consisted of juice, coffee, hot and cold cereal, eggs, sausage, biscuits and gravy, waffles, bagels and toast. All that I sampled was quite good. The room was nicely decorated, clean and comfortable. Staff were pleasant and helpful. I would definitely stay again when in the area.

The rooms were clean and the staff was pleasant. My only complaint would be that all the towels we were given were very worn and some had holes in them.

The lobby and lounge are beautifully decorated like an Old English Inn. Nice touch. Room was comfortable.

We had a very nice 2 day stay at this property. The room we had was clean and the beds were comfortable. The exhaust fan in the bathroom needs to be repaired or replaced. Fan bearings are worn out, so the fan is extremely noisy when using the bathroom and turning on the lights. Woke my wife up more than once when using the bathroom. Also trying to figure out why the server at breakfast ran out of eggs when there was still more than 1/2 hr. before closing down? Still, I would recommend staying at this motel.

I only wish I had known about this place the first time I stayed in Auburn about three weeks ago. Extremely friendly staff, super close to all kinds of restaurants/stores. The lobby and main floor has a wooden-paneled English pub feel, and the rooms were extremely clean and well-maintained. I almost wish I was staying for several more days because it was just a very comfortable experience. If they had a pub in the lobby, I would probably make the drive just to stay for that! Breakfast was sufficient for the cost of the stay, nondescript but had something for everyone. I will be making this SureStay location my MainStay when in Auburn -

The inside entrance was appealing . That’s it! Needs updating it was old. The toilet was plugged as soon as we got there. The toilet paper dispenser was loose. The sheets were stained and top cover also. Bed sheets were not clean didn’t even want to sleep in bed disgusting ! Over all will not stay there again

My stay was a most wonderful surprise! Starting with the outside and grounds that were very nicely kept. Walking into the hotel was like entering a British pub. Dark wood, nice seating area and very clean. The front desk person was friendly and helpful. A real joy to encounter! My room was very clean, had a fresh scent but not overwhelming. The bed was firm but very comfortable. The pillows were 1 soft and 1 firm which I appreciated...again just right for me. Breakfast area was clean and tidy. The food assortment was pretty typical, both hot and cold choices, but all fresh and tasty. And very good coffee. A nice way to start the day. I wholeheartedly recommend this hotel and plan to stay again.

This place is not the quality Auburn Inn that we have visited for the last 20+ years. It's not as clean and the pool and porches are deteriorating. We love staying for the "old-time inn" feeling, but it's not being maintained the way it was in the past. May have to look for alternate accommodations in the future.