Piere Anne Beach Hotel

When we arrived we got told that something was wrong and that we would have to go to another hotel. We asked why? Nothing had been communicated to us till this point of arrival. As for the inconvenience they upgraded us to half board. We explained that half board isn’t something we really want as our plan was to explore the restaurants in the city. They said this is all we can do so you can either accept the half board and sign the waver or don’t take the half board but either way we would still have to go to the other hotel. It was really upsetting to turn up and be given no choice or choose to be homeless. This back and forth conversation was going on for at least 40 minutes of which they were just refusing any thing we asked for. And the receptionist suggested for us to “get checked in and calm down” even tho we were already very calm just quite frustrated. We even said because we have a pool party the next day could we get showered somewhere and she said “no”. With no option we went to hotel Anthea across the road. We were told it’s with the same rate of the hotel we booked at. EVERYTHING about this hotel is DISGUSTING!! we were greeted by a rude receptionist who didnt even smile at us and just said “passports”. At Pierre Anne we booked a twin room, 3 beds with a sea view and balcony. When we walked into the room. It was outdated, we didn’t get a sea view, myself didn’t even have a proper bed to sleep in and we didint even have a balcony. I have put photos of what we had paid for at Pierre Anne and what we got put in. We went back to Pierre Anne and asked the receptionist if we could change hotels as the Anthea was really dirty and not what we paid for. She refused to help, said the manager was at home asleep and didn’t want to awake her! there’s nothing else she can do. I even asked would you want to stay here and she said “no” ! She then asked me “have you ever stayed in Cyprus before” i responded “no first time” to which she replied “well this is what it’s like”. I asked if I could find another hotel to stay in? she just shrugged her shoulder at me. Despite the lies told I did find another hotel available but then made the excuse we’ve already sent Anthea the money. At this point me and My friends were begging to not have to stay at Anthea. Another 30 minutes of trying the receptionist rang Anthea hotel and said can you upgrade the girls your end. Anthea agreed and we made our way back. When we arrived the rude receptionist just started saying “no no no you paid standard room at Pierre Anne you get standard room here” we explained what we was told. he then sighed and walked off, started arguing with people outside (I’m assuming moaning about us) we had no a clue what was going on. We was then shown an “upgraded” room. It was the exact same as the first one we got put in but only this time there was bugs in the kitchen!! At this point I just started crying as I was so exhausted. I didn’t sleep the whole night; music was playing by the pool

We have been here for our holiday 10 nights room 602 we wished we never booked at this hotel it’s been an absolute nightmare we have had NO AIR CONDITIONING NO WIFI HAS BEEN WORKING THE CLEANERS ARE ABSOLUTELY RUDE WUEN YOU ASK THEM FOR TISSUE OR NEW FRESH TOWELS WE HAVE COMPLAINED MULTIPLE TIMES ABOUT HOW SMELLY AND DIRTY THE ROOM IS … Also they advertise the rooms look like luxury but actually they look awful 😞 We are really disappointed by the service this hotel cares about it’s customers.