Ores Boutique Hotel

We had a fantastic stay at Ores Boutique Hotel! The hotel itself is lovely and has everything you need for a comfortable stay. The sauna and pool were amazing, and the breakfast buffet had a great selection for everyone. The staff was incredibly kind and accommodating, especially with our kids. Kids loved the kids room! We would definitely stay here again and highly recommend it to others! The location is perfect too—just a 2-minute walk to the gondola and a short stroll to the main town with all its restaurants. The fireplace out front added a cozy touch to our experience. Five stars all around!

All the negative comments are actually real and pay attention to it and don’t overpay for this hotel because it’s not a 5* hotel. Service is for a 2* and the facility for a 4*. I even don’t know where to start as I am super disappointed with the hotel. The only good things are the location (close to gondola), the dinner with the waiter and the cleaning lady Roza. The rest is a real disaster. Breakfast- food very average, cold food (omelette was cold) and there was a rotten orange in bowl for a several days. The guy at the breakfast is rude - my partner was sick and I injured my toe so I asked him to arrange a breakfast in the room - he said I’m more that free to take it from the buffet by myself. Even to not mention there is one elevator for the entire hotel with the staff included- so I was waiting 15 mins with the plates in my hand. The receptionist was laughing at me when I asked him about the activities to do in Bansko. On check in- check out, no one asked us for to help us with a luggage. Cleanliness is really not their main thing. The room itself was spacious and warm, but the plugs for example were falling out of the wall. I will never go back to this hotel and I will do a better research on the hotels in Bansko to not overpaid.