Vis Urban Suites&Spa

Had a lovely 3 nights stay with great compliments to Front Desk (Lucia) and Chef Carmen for the breakfast spread! The room was spacious and bathroom was good size with all amenities provided. The only issue we had was the noise (and sometimes loud music) coming from the restaurant next door till midnight every night as it is legally allowed to operate F&B till that hour. Otherwise I would highly recommend this hotel, off the busy tourist belt but still very close to everything.

Wonderful place in Bari! Really nice and clean rooms, excellent breakfast and really nice staff. We had two rooms as we were travelling with our family which was very nice. This was our first time in Bari but would definitely go back to Vis Urban next time. Would highly recommended!

If you think it is a high end spa and it is worth the money they ask for, think again and if you want to know why and have the patience to read about my experience of yesterday, it is as follows. I went thinking oh finally an high end spa in Bari, because this is supposed to be a spa of a boutique hotel, but once again I got disappointed by the low customer service that is pretty much typical of the city in most places. Considered the high expectations that the place sets from their website, I was really let down by the cheap attitude of some of the staff that was really unprofessional and by the lack of communication about 1 of the 3 items in the spa not working, which is a very important matter that never got mentioned to me, not at the phone 1 hour before and not at the start time. First of all if my appointment is at 2.30, we all that worked in this industry know that, you don't wait the start time of the treatment especially if the customer arrived 15min earlier on purpose, to start the activity right on time, the customer should arrive 15min earlier because in those 15min you need to explain all the facilities and they have time to get changed and most of all you don't turn the candles on at the time when the customer arrives, wasting the time that should have been for the meet and greet/changing/breifing, all should be already ready but this was not the case, as it is not a proper high end spa, it pretends to be. Then the form for the consent were as well given to us late, when we were heading straight to the spa and were left there the whole 2 hours for anyone to see the personal info and details, as nobody cared to collect them after we finished to fill them in, so zero professionalism there too. We had to change in this walk in closet, more than a changeroom, as it is more a closet intended for the in house customers that come already changed and just drop the valuables in the lockers and don't really need space to get undress, take away shoes or space to put the bag and sit while you are there. It is a really tiny space where more than 1 to get undressed and changed really do not fit comfortably, as there is only space for 1 bag and 1 person seated in this wobbly shoes cabinet and it is a changeroom/toilet/1shower unisex, so if someone else is already there nobody else can use it as it is all an unique room, so a guy had to shower somewhere else as I was still drying my hair and needed to get changed, since my hair got wet and I was not coming from the hotel, so needed my time to dry my hair before getting home, this tiny toilet space does not even have any ventilation, as any other toilet would have, so it is really humid and suffocating after the shower and  with the hairdryer on and if you can't stand small spaces the whole spa is not for you as the steam room and sauna are really small and not good if you are claustrophobic. After when we were in the spa, which is very nice itself, newly built and with this sophisticated touch, I f