Candlewood Suites Bartlesville East

Was charged 272 dollars for the staff overlooking the fact that the smoke detector was covered up with a trash bag. The manager thought I did it which in fact I didn’t do! I’m out 272.50 dollars, this is not acceptable. The staff didn’t do their job properly and now I’m accountable for it.

This hotel worked well for our family stay with its spacious room, fridge and stove. Although it could benefit from updates and has some pest issues, overall, I would consider staying there again.

My 3 yr old granddaughter found a pack of cigarettes under the bed. Toothpaste was still dripped all down the fronts of the bathroom cabinets ftom previous customers. When mentioned to front desk the response was "oh...." That was it....

The beds in one of our 2 rooms were poor, had dips in them, not flat and very uncomfortable. Not happy with the corporate invasive policy of wanting the DL of every person spending the night there, not just the person reserving it. Other than the beds, the rooms were great with full size fridge with ice maker (as there are no ice machines in the hotel) microwave and dishwasher. Nice closet also.

Would be nice to have a coffee maker available. Needed to ask for a blanket. Otherwise the property is very nice!

For the price it was very nice. A little worm in areas. But my biggest issue was being forced to give my email at check in. I was told they required it, which is hogwash! Other than that, it was a good experience.

I stayed here 3 days with some family members and a 4th day on my own. Our room smelled terribly of curry, garlic and BO. We had to buy Febreeze to try to cover the horrible odor. I had to check out after 3rd night and re-check in for the 4th which I knew about. I had accidentally left 2 small make-up type bags in my room that I didn't discover until I was getting ready for bed the 4th night in my new room. I immediately went down to the front desk, told them the room I was in, what I left and where it was. It hadn't been turned in. At checkout the next morning, I asked again. It hadn't been turned in. The cleaning person walked by at that time & they asked her. She said nothing was left in the 1st room. I told the checkout person, "I know it was left in the room and where it was. It had over $200 worth of facial products, perfume and makeup in them." They didn't seem to care or bother to help or assist other than to say if anything was turned in, it would be mailed to me. I never heard anything from them.

Great comfort and convenience for the price. Grab and go breakfast could have a few more options. Would have been nice to have some type of cream for my coffee that wasn’t loaded with sugar. Overall it was very good.

The customer service was phenomenal the rooms were nice and well-kept and clean. It was quiet and safe