DoubleTree Resort by Hilton Hotel Penang

Came for a holiday and basically their service ruined everything. First, they didn't refill the body wash in the room. I was in the middle of the shower and my partner called them and they asked that I have to get out of the shower in order to let them refilled. I got out the shower all wet and they end up to give me a bottle of body wash. Fantastic. what kind of arrangement is this? Also the food in their restaurant taste awful, so after we check out we ordered a delivery so we can eat and wait for our car to go airport. The hotel said they cannot provide cutlery to us. We asked if we can pay for the cutlery, and they rejected. Basically, once you checked out of the hotel, then you are no longer their customer. For gods sake, I WILL NOT EVER COME BACK TO THIS HOTEL. And don't recommend anyone to come. Seriously, this belongs to Hilton group? This is like a one star hotel service. ********.

On WhatsApp, I've mentioned several times not to call if it's not urgent, as it disrupts our sleep. I've already paid a deposit of 300 Malaysian Ringgit, yet they keep calling me every night, deducting 3 Ringgit for taxes. Can't they deduct it from the deposit instead of bothering me with calls? They just keep calling and calling, making it impossible to sleep peacefully. What kind of service are they expecting, really?

Untrained, inexperienced staff, dusty rooms, bland food and dining, creaky furniture... This is a hotel I would never want to visit again.

Check in process was very slow, supposed to check in at 3 but got the room at 6pm. Should have told us earlier that the room wasnt ready yet..instead of keeping us waiting. Compensated us with free 1 pax breakfast but we're only 2 people staying there. Got extra cookies for the replacement (compensation). The breakfast was ok. Not many choices, compared to other hotels. The sambal & mee kari gravy were a bit too salty. Chef came to apologize & explained. Other than that, everything is fine. More instagrammable spots for people who loves OOTD.

Recommended hotel . Nice breakfast. Friendly staff . Got welcoming cookies while check in and the bed was so comfort . Worth every penny 👍

Great hotel,friendly and helpful staff. Hotel was clean, stylish, spacious room, well equipped and comfortable bed.great value for money and service was attentive and efficient. I love the beach although have to walk thru sky bridge. It was very pleased with my stay. I hope to be back for a longer visit in the future.

Very friendly staff and helpful. The room was clean and quite spacious. I love the free cookies upon check in and they use crabtree & evelyn product in the bathroom. Overall I have a pleasant stay there 😊

Though the location may be a little far from the airport, it's got a good sea view and the staff were all friendly and are always there to cater to any demands 24/7. Would recommend this hotel if anyone is looking for a short-term stay.