Hyatt House Belmont Redwood Shores

Great location. Will stay there again next time

房間非常適合需要自己做點東西吃，很適合超過4個人的家庭，但是housekeeping做的不好，需要前一天就預約之類的。感覺人手不夠，需要什麼自己去前台直接拿最快。

We were not expecting the suite to be as spacious as it was. Only thing was the people before us must have hung out there a long time because it was a bit stuffy. Otherwise, a good deal and a nice place.

The service, especially house keeping, is poor. I had to ask the front desk to send house keeping at least once in a week. Amenities (hair dryer, lotion, soap) were also available only upon request. Areas around the buildings and stairs to the different floors are dirty (cigarette buts, chewing gum, trash). In addition, management had decided to charge US$ 12 per night for parking a car. On the positive site the employees (front desk, house keeping) are friendly and try to be helpful.

Great room size for a family of 5 adults, we had 2 bedroom suites, each suite has its own bathroom which is wonderful. The hotel is a little outdated, and there is no elevator, so we had to carry our luggage to the 3rd floor. We did ran into some issues during our stay, but the front desk Ruby (Rubian) was wonderful, she took care of all of our needs right away, and fixed and replaced some items in the room to make our stay more comfortable, we even got an extra discount for our stay. Although the room has some issues, the service and help we received from Ruby was so accommodating and good, we will definitely stay here again. Thanks Ruby!

I like the people that work there, friendly. The hotel rooms look a bit tired. Need a restaurant for sure. Overall was a nice stay. Thanks.

I chose Hyatt House for the proximity to my job and to the mall and lots of dining choices. The suites were very spacious with plenty of room for the 3 family members. The room was not thoroughly cleaned though. There was a cigarette box and candy left in the desk drawer, and some spilled toothpaste was in the sink when we first arrived. Also you can hear murmured talking through the walls and you can hear people easily talking outside. I like that there’s 24 hr coffee and tea, and the breakfast included hot items like eggs and ham/ sausage, potatoes and a waffle maker. The gym had 3 treadmills, 2 stair masters, and a bike, and a weight rack with dumbbells from 5-50 lbs. I’d say we had a good weekend getaway.

I want to start off saying the staff is wonderful. The front desk ladies were awesome and so accommodating. That was the best thing of this place. We went to our room and opened it up and it was filthy. Never cleaned. We were given another room after that. Completely run down. Handles missing on cabinets in our room. Coffee still left in maker. Carpets are stained as well as the couch and curtains. Carpets were also ripped. Nice big rooms and the price is great. But they need to update and clean the carpets. Pool was fine. I probably won’t stay there again.

Undeniably the worst Hyatt experience ever. Stay away if you have any accessibility needs or have heavy luggage. There's no elevator! My wife suffered from a tailbone injury and has a very difficult time moving, but they gave us a room on the 3rd floor. I explained the situation to the front desk, and they weren't able to accommodate us. The room didn't have bedding and pillow for the sofa bed. So, I called the front desk and asked them to send those to the room. They said they didn't have people to bring them, and I had to go to the front desk to grab them myself if I still need them. Of course I need them, or else why would I call them in the first place. It was not a short distance, plus I had to walk all the stairs. I guess more workout for me.