phone83e9971444a2018
19 декабря 2024 г.
This was our 4th visit and as usual, we were made to feel at home as soon as we arrived! Surprisingly, when we got to our room, we discovered there was no full length mirror, only a high mirror above the dressing table, plus the one in the bathroom above the sink. As two ladies, we like to see we look presentable before being seen in public!!! I nipped down to reception to see if there was such a thing as a portable full length mirror available, and the lovely gentleman at the desk was shocked to hear there wasn't such a thing in the room. He asked me to to leave it with him as he would speak with his manager to see if he could arrange something. Mum and I went out for a couple of hours, and on our return, much to our surprise, there it was, attached to the wall...a brand new mirror! This goes to show, if you have an issue, raise it with the hotel first, give them a chance to put it right, don't just moan about it on the internet. This is first class service from a lovely hotel. The rest of our stay was superb. The bar staff were very attentive, David was his usual entertaining self and the restaurant staff first class. It was nice to see the regular faces we know along with a few new members of staff. As always, the hotel was spotlessly clean but starting to look a little tired in a few areas and the rooms could do with bringing up to the same high standard as the bathrooms. Once again, thankyou for a memorable stay during the Fiesta. We hope to see you very soon
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