Hilton Birmingham Downtown at UAB

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

Good location and nice property being remodeled. Convenient eating on site and close to great downtown restaurants.

Nice room and very clean. We were unaware that renovations were underway and lobby was a bit of a mess but overall a great hotel.

The room was 56 degrees when we arrived. We froze for about 30 minutes until we could get the room warm enough to relax. The lighting in the room is very poor. The room was very clean and beds were comfortable. The restaurant and bar downstairs was good, but again, it was very cold. Even the waitress was complaining about how cold it was.

The room (701) was barely sufficient. The heat wouldn’t cut off or turn down. We finally turned it off completely. The bathroom sink was extremely slow draining and then backed up with black water. The makeup mirror light didn’t work. I don’t think I will choose this Hilton again.

We traveled from TN to attend a friend's 40th birthday celebration and decided to stay at the Hilton because of location. Everything was clean, the staff are friendly, and beds slept comfortably. The morning of our departure, we had breakfast at the buffet. The food was good and we received exceptional service and warm smiles from Erika Thomas and Synetric Ollison. They were so friendly to us and even gave our toddler a candy cane as we left. We would definitely stay here again.

The shuttle driver made my day and didn’t leave me at the airport for another shuttle! He was the best! Beautiful room and very nice staff!!

It took 15 minutes to get hot water for a shower. The construction workers should not be parking in the checkin area, it caused a lot of problems with checking in and checking out.

Caveat, their lobby is under construction but I have no issue with that. My room had a bathroom which had a leaking ceiling and also a shower nozzle which would only turn the shower on halfway, with water spraying out the tub faucet. The phone was disconnected so I couldn’t call the front desk. The cable didn’t include many commonly accepted channels, so I didn’t watch TV and read a book instead. When I dropped by the bar to get a glass of wine, I stood there for 6 minutes while I watched 4 employees chat with each other and take inventory. Finally I asked if they were still open, and one of them said “yes, sorry I am doing inventory” [3 feet from me for 6 minutes]. 5 minutes later I had a glass of wine. Overall, it was a poor experience, and I am a very flexible traveler.