Best Western Northwest Lodge

A great place for one night trip.

Staff were excellent, friendly professional and accommodating as we had to extend our stay due to winter weather. Enjoyed the breakfast and pleasantly surprised as to the quiet room as it does have airplanes flying over. Easy access to restaurants and basic shopping needs.

Awesome location, love the cabin theme. Rooms are comfortable and clean. Appreciate that they have multiple entrances for guests with keycards, especially during winter when it’s a hassle walking all the way around the building in the snow. Coffee and breakfast was a delight.

What do you expect from a hotel most? For me it is a comfortable bed for sleeping and a good shower. Other things although important are secondary to these two factors. The beds in this hotel were extremely soft to the point that anyone would sink in it. This made it really uncomfortable. I didn’t sleep well at all. Then when I took a shower I found the bathtub was clogged. Would I go there again? The answer is absolutely not. With the price I paid I could find much better hotel in the area.

Breakfast was hot and with a number of options. Kitchen staff very friendly. First room smelled unclean but was quickly changed to a different room. The toilet and shower weren’t cleaned very well. Mentioned it to staff upon checkout and they apologized and would make sure of improvement. Mentioned the room smelling as if someone used the bathroom and didn’t flush from the night before and they seemed a little put off. I’m sure they will make adjus**ents. Beds were older and little support. Probably wouldn’t stay again.

Mattress saggs, sink faucet drips, shower enclosure designed poorly to shoot water out door when turning water on and entering! Long wait to get Hot water.

The room was nice size but the bathroom was awful the shower was so small you can barely fit in it. It seriously needs a remodel the 1970’s want it back.

The bathroom floor was filthy with dirt, hair, and crumbs. We kept our shoes on. Gray smudges on one of the comforters. Check-in staff was one person who took phone calls and managed the line so it was slow. Breakfast was low quality compared to other chains, frozen food heated up cafeteria-style. It was bad enough that my family asked me to book someplace else during the return piece of our road trip, preferring to risk an unknown over this place again.

Check in was good. Room and bedding was clean and comfortable. However, the bathroom floor and carpet around it was extremely dirty. Looked like maybe some work had been done with dried caulk and drywall powder on the carpet. The bathroom floor itself had food spilled which was really weird. More disappointingly, the breakfast was open until 9am. By 8:45am things had run out and several families with children asked for the waffle batter to be refilled. Staff said “ok” and said we’ll let the person in charge know. That individual came out took the batter and disappeared and started cleaning up. No explanation. Literally ignored the folks waiting around. Would not have been hard to simply explain “hey we ran out, can we get you something else” but she just acted oblivious and cleaned up and vanished. When you book the room, you expect the breakfast. Best Western didn’t provide it and and it reflected poorly on the staff and property.