Holiday Inn Express & Suites Bonham

Great room twice the size of last time. Bathroom was cold no way to fix that. Everything else was fine

The person at the front desk was very inexperienced Had no idea what she was doing No manager to be found Paid for our room on ******* and she went ahead and charged us too and then can’t figure out how to reverse it

Property was great. Staff was wonderful and accommodating. They were so helpful. Rooms were very nice. Would recommend!

Good hotel near hunting grounds. Only complaints, hardly any water flow in sink, sticky white mess under the ice bucket, smokers congregating in front of main entrance.

No big complaints. Only problem I see is that the property seems a little bit understaffed. I’m not sure why they built two hotels right next to each other when it appears that they are struggling to keep them occupied. The owner better develop some quick marketing skills. Very nice staff and nice breakfast.

I liked that it was clean, friendly staff. Close location to everything we needed. Bed was not that comfortable but there’s no place like home. You guys did a great job, love the dove lotion, soap and shampoo you had availability if we needed it.

Other than road noise I have no complaints. Room and facility was clean. Breakfast was ok. Service was great.

I really try to avoid leaving bad reviews, at risk of seeming inconsiderate, but the lady at the desk when we checked in was just flat out really rude. We got the wrong room, and she didn’t do anything about it, basically told us oh well I can’t fix it, so we’re stuck in the incorrect room, which would be completely fine if the room we have was equivalent in price to the room we booked. What we have would’ve been much cheaper to book than one we were supposed to get, but this lady did absolutely nothing to help us. I’m overall just annoyed, dissatisfied, and disappointed. We usually have very good experiences at this hotel. I will put in a note here that the young lady working later in the night was great!! Very nice and respectful.

Mattresses were old and uncomfortable. Barking dogs were uncontrolled.