Suncliff Hotel - Oceana Collection

Stayed couple of nights it was cheaper to park out on main road then what it was to pay hotel for parking, Room a bit on small side with small tv on the wall, didn’t pay extra for breakfast so don’t know what it was like or have time to use the amenities, our room was clean and bathroom was clean would definitely go back to hotel

Stay away from this hotel! I don't really know where to start from. We saw the pictures on the website and the Hotel looked excellent. I booked a family room for 4 @ £175 for one night. The hotel outside is not really well maintained, but the bad surprise was the room: it was falling apart! The bunkbed area of the room looked like a jail with a dirty sink in the room, the way to get to the bunkbed was partially blocked by a wardrobe and a kid can walk through, drywalls falling down, dirty windows (we couldn't see through). The bathroom floor was squicking at every step and we could feel the studs under the floor just walking on it (probably rotten floor). We mentioned this to the receptionist who said "We do not have other rooms available". They claim to have a SPA and a pool, yes they have them but cleanliness is not in their vocabulary. Again, stay away from this hotel.

Really disappointed. We could get the same hotel in a cheap price. We paid £368 for 2 nights which is really expensive for this hotel

My wife and I stayed in a penthouse for our anniversary. We were happy with the room. Clean and tidy. Very close to the hotel lift which is so old and noisy it woke us up multiple times. The breakfast we paid for was £17 for two people after being told we did not need to pay at reception. This was possibly the worst hotel breakfast I have ever had. Inedible, cold, cheap and dodgy looking meat. Untidy and unclean food area. We decided to raise the issues in the morning not for refund or anything other than feedback. We were then met by the manager who was so rude it shocked us. Worst customer service experienced. The hotel and staff managed to ruin the anniversary experience and upset my wife.

Great position right on the sea front. Nice spacious room with comfortable bed. Only downside for us was dinner. We were told last orders were at 8.30pm. Dinner was in the bar due to low numbers. We arrived around 8pm. Had starters and main courses no problem. Waitress didn’t show to clear after dinner. We were advised we couldn’t have dessert as the chef had gone home at 9pm and the kitchen was now closed. Shades of Fawlty Towers? Even though we’d prepaid for our meal…. Why didn’t our waitress say we needed to order dessert upfront as the chef was finishing and the kitchen was closing??? Put dampers on an otherwise pleasant stay… ☹️ There were maintenance works going on on our floor but they didn’t really affect our stay.

Shower was very weak and cold, room was very hot with no way to adjust radiator/ thermostat. Hole in the bath. Found rubbish in the room, and whole hotel was quite tired, shabby looking and felt unloved.

good value for money. staff willing but a bit disorganised. room comfortable. Enjoyed the pool. location excellent - near beach and also town centre for strolls or buy things.

Great stay lovely clean rooms .friendly helpfull staff, beautiful views.... only let down was the noise from the lift ( we were o. WILLIAM room) Which kept me awake until aromd 12 and the awake again around 7am-ish (maybe improvement in sound proofing may help) Apart from that i rwally enjoyed our stay and would DEFINITELY return!

For a 3 star hotel this one is good value. I had a sea view riom which was big and clean. They could do with slightly more reception staff and the lift is too slow and small for the size of hotel but apart form that all good. Pool was small but warm and well maintained. I would have breakfast next door in the Cumberland hotel. For £12.50 you get a great breakfast in a 4 star hotel. Its £12.95 and not as good in the Suncliff so make the 2 min walk.