Sure Hotel by Best Western Lockerbie

Best Western hotels are all unique. As they are independently operated but are all part of the Best Western group support. And this is why I prefer them as it’s a little adventure every time. They are always clean but you don’t get the Premier Inn standard design. So don’t expect that. Like this one still gives you a key for example. The bed is very comfortable. The location has nice views of fields but a few rooms face the road so you can hear cars of windows are open. The service is very friendly and genuine even though some staff are inexperienced so fantastic overall. I had very low expectations of the food as it’s a small hotel but the starter ( Panko Breaded Goats Cheese) the main ( Chicken Balmoral - haggis inside a chicken breast ) and dessert ( bread and butter pudding ) was really delicious and looked great on the plate. I think it’s the best dinner I have had in 6 months of business trips. It was so good I nearly ordered the seafood linguine as well:) If you want a bland experience with average food go to Premier Inn as the beds are normally very comfortable. If you want a friendly , genuine experience with fantastic food. Try this hotel.

Lovely stay thank you very much, great welcome , great room , everything you need and was very clean, sat outside in the sunshine with chilled beers in the afternoon, dinner was good, Erin was so helpful all of the time, in every which way, she's very wonderful and attentive, our breakfast was cooked to perfection too, on our way to a wedding down south , from up north , so this was the perfect place to break the journey up thanks again to Erin .

We visited for a 2 night stay to attend a family funeral and to spend time with family who live near the hotel. Overall we had a great stay. We were warmly greeted and shown to our room by the staff, room 20, and found the large room to be comfortable and nicely decorated. Most importantly the room was nice and warm given the outside temperatures were sub zero. The super king size bed was comfy. The bathroom was clean, warm and nicely decorated. Staff were always friendly and polite. We did not eat at the hotel as we had our family living nearby however when we return to visit Lockerbie we will chose this hotel again, thanks for a great comfortable stay.

Honest hotel. Warm welcome, free upgrade as they were quiet. Good room, comfy bed. Huge bathroom with Roll Top Bath and sep Shower. Could do with some hooks for towels but hey for 1 night it's fine. Bar area very welcoming with log fire lit, dinner just as good as we remembered and breakfast again cooked to order. Pots of coffee not someone wandering around with a jug and fresh water as part of the juice line up. We find all the staff including Glen the owner very personable. It's location works for us.

We stayed 2 nights, with others for a family wedding. Had two disabled wheelchair users in our party, one in disabled room 25 the other in upstairs bedroom. The disabled room is not easily accessible to wheelchair users. The door into the corridor from which the room is accessed, is immediately in front of the bedroom door. The corridor width is only marginally wider than a wheelchair measured from footrest to handles on backrest. It took 2 able-bodied people to get a manual wheelchair user in and out of this bedroom. The doorway to the bedroom needs widened. Not sure if that would help, possibly not. There was a wet room, and grab handles in the shower area, but no shower stool. Most disabled people would be unsafe to stand in a shower. The emergency pull chord was fitted to the ceiling approx 2 ft from the bed. Could not be reached if occupant fell, or was seated in wheelchair or short in stature. There was no phone in the room to call reception, or outside for emergency help. There was no furniture with drawers. All medical supplies and medication for our family member had to be left on the dressing table and chair for easy access. Not ideal as it included controlled ***** which should have been hidden away. In short, this room was unsafe in every regard : being able to shower safely, being able to exit in an emergency, being able to call for help and dangerous ***** being open for use by 3rd parties. Communication and the attitude of staff could be very much improved. Staff, when they were around (not much, from what we saw), were impersonal and sullen. They had a defensive attitude when issues were raised with them which made communication difficult, and made us feel like troublesome guests they'd rather not bother with. The disabled guest with an upstairs room was advised she could store her wheelchair in the lounge downstairs which is normally locked, and safe for storage. (There is no lift). No mention was made at that time, that staff are rarely on hand. At 9.30pm the first evening, this guest looked to park her wheelchair in the lounge and found it locked. No staff were around to open it. Her husband had to bump the wheelchair upstairs. It is motorized and very heavy. He then had to bring it back down next day. When mentioning this to the girl on reception, there was no apology for the inconvenience. The attitude was huffy and defensive, explaining it's a small hotel, reception is not manned 24/7 but they live on site and can be called upon at any time. Said a note was left at reception stating this. It was not visible, and not explained on arrival. There was however a framed message to this effect later that day at reception. There was no loo brush or waste bin in the bathroom Very little hanging space for clothes in an open wardrobe. Majority of wardrobe contained ironing board, iron, hairdryer, heater and extra bedding? The only other space for clothes was a narrow shelf at the top of the wardrobe,

Stayed here with my wife. It was just an overnight stop for a journey onwards. We arrived a little early and the welcome was icy. The guy who appeared to be the manager seemed very angry about something in his life and was taking it out on guests and by the look of it the staff too! The staff were brilliant, really helpful & attentive. The facilities were fine, clean & comfortable. If you fancy meeting Scotland’s version of an angry Basil Fawlty you won’t be disappointed! The guy has issues, got really angry when we told him a fire exit was chained shut! We won’t be staying again but if you fancy meeting this character…