We stayed here as it’s listed in “British Family Escapes” book, on the way back from an incredible stay in Cornwall. I am so, so confused why this hotel has been included in the book. It’s not family-friendly at all. Firstly, you can’t add children to the booking - so I called and was told to write a note in the comments that our stay included a baby and we’d need a cot. I did that. Arrived, no cot. We had our own in the car so fetched that, but already off to a bad start. Next up, there’s no room service menu - tired children and parents don’t always want to sit in a restaurant so this was poor. Our room was spacious so our newly- 1 year old could crawl around, but as he did he picked up a toe nail, some chocolate and a discarded contact lens from the room that just was not clean at all. The television was dusty too. The bathroom door in the room did shut from the outside, so unfortunately he was also free to crawl in there. Also, the air conditioning was constantly erroring which was annoying. And, this isn’t the hotel’s fault, but the soundproofing is poor too which, again, doesn’t scream family friendly. Lastly, I’ve just been charged for three very random mini bar items when we didn’t consume a single thing! So the hotel has basically stolen my money as the icing on the nasty cake! Our stay was a disappointment from beginning to end - we won’t be back, and will be recommending our friends (and TripAdvisor readers!) avoid.
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