Cali Marriott Hotel

I love this hotel, I try to stay there everytime I go this city! Breakfast is amazing, rooms, bed, service all is perfect

I am always treated by the stuff like a king, I love to stay in this Hotel every time I go to Cali.

For sure the worst Marriot in Colombia and probably in Latam. The walls seems made of paper. You can hear everything from the room next door. The breakfast took more than an hour to order from the menu because they did not have all the ingredients. Literally they told us they have to go to the supermarket to prepare our breakfast. We carried heavy luggage but they did not have bellboy since COVID. I do not know why they are a Marriott. They should be a Hampton Inn or even lower. Overpriced!

I love Marriott Cali, the best hotel in town

Friendly staff. Clean and modern rooms.

great customer service, front desk staff, Gabriel at the restaurant helps to provide a good experience. very attentive, perhaps only negative that took long x pple to answer the phone in the reception. very happy with service n acomodación. best service from Hamilton, our driver from the hotel. shame couldn't give good recognition at the hotel, according to recepcion its a third party and not related to the hotel. very strange, since we contacted him through the hotel, Marriott should evaluate n value their service. Hamilton provided exceptional service above n beyond, different from the other 2 drivers we had.

I had a disappointing experience while using the property's airport pickup service. There was nobody waiting for me and my team at the airport, and when I finally found the Marriott driver, she was in the wrong terminal.

I show them ******* reservation they told me it was not real and i had to pay twice.

We were incredibly disappointed by the staff and service at this hotel, particularly the staff in the restaurant and front desk staff. The restaurant is not only completely understaffed and under-resourced but the staff that IS there is not attentive at aL. In addition, the hotel seems to prioritize non-hotel guests for seating so we often had to wait to get a table and the supposed” free breakfast buffet” which was included in our rate had no food left on two occasions. We also tried having drinks and lite food at night in the restaurant and again, no staff and poor service. As for the front desk, we were greeted on the night of our arrival by a gentleman that clearly just didn’t want to be there. He was rude and snapped at us when we asked about the restaurant hours. Marriott Cali which is supposed to be one of the city’s best hotels was a big disappointment unfortunately.