Golden Parnassus Resort & Spa - All Inclusive (Adults Only)

Отзывы об отеле Golden Parnassus Resort & Spa - All Inclusive (Adults Only)

Golden Parnassus Resort & Spa - All Inclusive (Adults Only)

Km. 14.5, Blvd. Kukulcan, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoПолная информацию об отеле
Golden Parnassus Resort & Spa - All Inclusive (Adults Only)
Golden Parnassus Resort & Spa - All Inclusive (Adults Only)Golden Parnassus Resort & Spa - All Inclusive (Adults Only)Golden Parnassus Resort & Spa - All Inclusive (Adults Only)
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Честные отзывы об отеле Golden Parnassus Resort & Spa - All Inclusive (Adults Only) от реальных посетителей

7.1/10
Отзывов: 51
Честные отзывы
Местоположение7.4
Удобства6.9
Сервис7.1
Чистота7.1
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Все отзывы(51)
Положительные отзывы(31)
Отзывы с фото/видео(13)
Близко к пляжу(4)
Отрицательные отзывы(20)
Bery
Дата заезда июня 2024 г.
Поездка с друзьями
Отзывов: 2
8.5/10
Очень хорошо
Дата отзыва 16 июля 2024 г.
Очень некрасивые подушки. Вы не отдыхаете. Несколько туров по пляжу, чтобы предложить напитки. В целом хорошо.
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Jazyeli
Дата заезда сент. 2023 г.
Семья
Отзывов: 4
10/10
Превосходно
Дата отзыва 15 окт. 2023 г.
Мне понравился отель, хотя он небольшой и некоторые рестораны были закрыты, он был хорош, завтрак не такой богатый, но закуски и ужин вкусные, обслуживание всего персонала отличное, особенно выделяют Мартина из посыльного, Мойзеса и Фермина из бар у бассейна, невероятно!
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미니미니
Дата заезда дек. 2023 г.
В одиночку
Отзывов: 3
2.0/10
Дата отзыва 8 янв. 2024 г.
В комнате не было полотенец, поэтому я сказал им оставить их, чтобы они могли войти, когда меня не будет, но когда я вышел, полотенец не было. Когда я спросил, сотрудники сказали, что они заняты. Затем он дал мне носовой платок и маленькое полотенце. Вода пахнет, полотенца грязные. Сотрудники не знают информации о ресторане
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Делюкс номер с видом на лагуну и закат
Дата заезда февр. 2023 г.
В одиночку
Отзывов: 3
8.0/10
Очень хорошо
Дата отзыва 3 апр. 2023 г.
Дружелюбная стойка регистрации / Хороший вид на море / Есть несколько ресторанов, но не многие из них открыты утром и днем, поэтому вариантов мало / Здание старое, поэтому я не ожидал многого, поэтому это было не слишком много неудобства / Горячая вода была хорошей / Соотношение цена/качество, «все включено» /
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Гость
Дата заезда авг. 2023 г.
В одиночку
Отзывов: 77
4.0/10
Дата отзыва 25 сент. 2023 г.
Давайте сначала поговорим о хорошем: 1. Хорошее соотношение цены и качества. 2. Хорошее расположение. 3. Обслуживание некоторых сотрудников хорошее. Потом я пожаловалась на плохое:1.Была проблема с кондиционером и температура ни разу не падала.Позже я поменяла номер и стало лучше.Однако первый раз на стойке регистрации меня попросили выехать в 11 часа и заселение в 2 часа, что было совершенно неуместно. Это их проблема думать 2. Новый номер был фактически открыт для других туристов на следующий день после того, как я зарегистрировался. Они открыли дверь и вошли, пока я еще спал. Затем я позвонил на стойку регистрации без единого извинения. 3. Мне сказали попросить браслет при выезде, иначе меня оштрафуют на 100. Я не объяснила это внятно при заселении. Позже я вернулась в номер, чтобы найти его сама. 4. Качество продуктов питания необходимо улучшить, а свежести недостаточно. 5. Общая осведомленность сотрудников об услугах очень средняя. Это худший опыт проживания, который у меня когда-либо был. Если вас не волнуют впечатления и вы просто хотите насладиться морем и пляжем, то можете остаться. В противном случае советую выбрать другие отели.
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_ tadas
Дата заезда июля 2023 г.
В одиночку
Отзывов: 1
10/10
Превосходно
Дата отзыва 4 авг. 2023 г.
Если вы ожидаете первоклассный пятизвездочный отель, вы можете быть разочарованы, но если вы сможете забронировать отель с системой «все включено» по низкой цене, вы останетесь очень довольны. Кондиционер и оборудование в вестибюле выглядели старыми, а Wi-Fi временами был слабым, но расположение, вид на бассейн и пляж компенсировали это.
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Гость
Дата заезда авг. 2023 г.
В одиночку
Отзывов: 1
10/10
Превосходно
Дата отзыва 13 сент. 2023 г.
старое заведение, но чистое, вкусный ужин, достойный
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Гость
Делюкс номер с видом на лагуну и закат
Дата заезда апр. 2025 г.
В одиночку
Отзывов: 1
5.5/10
Дата отзыва 22 июня 2025 г.
As I arrived and was allocated my room, I soon after had to go back to reception as the room smelt of damp was terrible, I was given another room which smelt slightly better but could still smell damp, rooms outdated brown water coming from sink taps and from the shower, no towels in the room, pictures from the website looked nothing like the room I received, only one lift working later to be informed that the lift hasn't been working for six months, when I asked the concierge what makes Golden Parnassus a 4* hesitated and informed me that work still needs to be done, and maybe my expectation was a bit to high. Outside bar was been completed days after I arrived, and then when completed only played elevator music which could not be changed as it was standard on usb stick very disappointed, only one part of the pool was illumined at night which seemed dangerous, not enough poolside umbrellas for protection from the sun. One evening I went for dinner and asked for a cup of hot water to be told by one of the waiters he couldn't get me hot water as he can only get hot water in the mornings in which I had to speak to someone more senior, as I didn't understand why I couldn't have a cup of hot water in the evening. Apart from morning pool exercise no other activities was available, Mexican night no holiday maker participation. Restaurant servicing from chipped plates and cups, poor standard of food this is not the standard I excepted for a 4* resort. The fact that I had to spend more money and stay at a different resort (The Grand Oasis) leaving my friends to stay at Golden Parnassus which then on set my anxiety by being alone. The positive thing I will take for this hotel is the staff (Oscar breakfast waiter his energy in the morning was infectious) also bartender Ricardo for poolside bar when it was completed made me felt welcome when I came to the bar. I have travelled the world and by far this is the worse hotel I've stayed at.
Перевод
Гость
Клубный номер с видом на море
Дата заезда нояб. 2024 г.
Пара
Отзывов: 1
6.0/10
Дата отзыва 1 янв. 2025 г.
해변가도 이쁘고 좋지만 시설이 너무 낡았으나 가격대비 괜찮는거 같음
Перевод
Гость
Делюкс номер с видом на лагуну и закат
Дата заезда авг. 2024 г.
В одиночку
Отзывов: 38
6.0/10
Дата отзыва 24 сент. 2024 г.
房間大,但是灣景房二樓的啥也看不到,海景房三樓以上海景不錯,大陽台。吃喝全包圍,但是如果要求不太高的話還行。海邊酒吧很好,日本餐廳不咋地,連Wa*****都沒有,牛排餐廳的Rib Eye很棒。有錢,還是住檔次高的吧,如果想省錢,這家信價比還行,便宜!
Перевод
Гость
Дата заезда окт. 2024 г.
Пара
Отзывов: 1
7.0/10
Дата отзыва 1 дек. 2024 г.
Al principio fueron amables pero tuvimos inconvenientes porque nos querían cobrar 200 dólares más
Перевод
letsdothis
Дата заезда мая 2025 г.
Поездка с друзьями
4.0/10
Дата отзыва 7 июня 2025 г.
First trip to Mexico, was expecting a higher standard for a 4* hotel, from check in where my girl friends and I had to change rooms, constant smell of damp in the rooms, no towels in my room, lift has not been working for nearly a year, so waiting on one lift, food standards poor, outside bar was been decorated as we arrived, and then when completed played elevator music, nothing lively ,brown water coming from sink & shower. Chipped plates & cups, was informed by a waiter that I couldn’t have a cup of hot water during dinner service. Only entertainment was pool exercise, Sixties bar where no entertainment apart from dance floor and pool table. Pool not lit at night, so be careful if you’ve had a few drinks in the evening. Not enough umbrellas for protection from the sun.No fridge in rooms I have travelled the world and without a doubt this was the worse place I’ve ever stayed. That I had to leave and check into another hotel. And to be told our standard was too high. Best thing about this place is the staff, Carlos breakfast waiter great energy, and Ricardo & Rebecca bartenders.
Перевод
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your first trip to Mexico did not meet your expectations, and even more so that your stay with us fell short in so many aspects. Please accept our sincerest apologies for the inconveniences you encountered, from room conditions and maintenance issues to the overall quality of services and amenities. Your feedback is very important to us, as it helps us identify the areas where we need to improve. While we regret that certain elements of the hotel did not meet the standards you were expecting, we are glad to hear that you found some moments of positivity during your stay, especially through the attentive service of our team members Carlos, Ricardo, and Rebecca. We will certainly share your kind words with them, as they are committed to making our guests feel welcome and well cared for. We understand how disappointing it must have been to feel the need to change hotels, and we apologize if you felt unheard or unappreciated. Your comments have been shared with our management team to address the specific issues you raised, from maintenance and food quality to entertainment and room amenities. Thank you once again for your honest review. We hope that despite this experience, you will give us another opportunity in the future to provide you with the level of service and comfort that you deserve. Warm regards, Golden Parnassus Resort & Spa
Joe M
Дата заезда февр. 2025 г.
Пара
4.0/10
Дата отзыва 25 мар. 2025 г.
We were really disappointed by this hotel for a number of reasons which I have tried to summarise below: 1. The food - probably the biggest disappointment, the food was not up to scratch. Breakfast and lunch were a major disappointment with limited and repetitive options. There were a few restaurants which when we arrived we were excited about. The seafood/pasta was really nice, steakhouse wasn’t bad but the Asian (sumo) was one of the worst restaurants I’ve been to. We were made to share a portion of the starter if you ordered the same starter and the the food there was cold and very poor. Shangria was also very poor and for some reason made me swap my sliders for trainers - it wasn’t fancy enough to insist this at all. As an all inclusive you should be able to have as much food as you want but you were limited to a set menu at each restaurant 2. Upkeep/maintenance - as you can see from the photos, the place is very run down and needs refurbishment everywhere. Mould in a few areas spotted, lift didn’t work the whole time and it just looks and smells old. Sixties bar is also outdated and could be greatly improved with pool tables with no lean on them, new flooring and things such as dart boards to spruce it up 3. Entertainment - this was largely non-existent. There was a bingo game every day which was the same and sometimes you had to pay for! There was a “quiz” which was half-arsed and again the same every day (a film quiz on repeat) . Other than these two, karaoke and tequila volleyball, there was no other entertainment 4. The beach towel hut! We were told we would have a fresh beach towel for us daily but this was a disgrace - the staff were so unfriendly and we had 3 days where they didn’t have towels ready for us. They were also very tight on lending them and very anal about the towel card - one day someone by the pool fainted and they wouldn’t even spare a beach towel to use as a damp / cold compress to help them 5. Our room and supplies - we were disappointed when we checked into our room to not have shower gel, what I would say is a basic of a hotel, especially in a 4*. On check in we were upgraded to an ocean view suite from a lagoon suite. This was a nice surprise but in reality the room was average quality and pretty standard. On a separate note - worthwhile to say that this is our first time in Mexico and we are very unlikely to go back. Excursions are expensive for what they are and in general Mexico wasn’t as luxurious as we thought. For the money we paid, we could have got such a better experience in Europe. For completeness, would like to say there were a couple of good things about the hotel 1. The beach / ocean view - was stunning to be fair and the best part of the hotel 2. Service - at breakfast and lunchtimes, the staff do try to create a positive environment and are friendly and helpful
Перевод
6/11
Ответ от объекта размещения: Dear Guest, Thank you for sharing your detailed feedback. We are sorry that your experience did not meet your expectations. We appreciate your candid comments, as they help us identify areas in need of improvement. Regarding the food, we regret that our culinary offerings did not satisfy your palate. We continuously review our menus to provide varied and appealing options, and we will share your comments with our culinary team for further evaluation. We also acknowledge your concerns about the upkeep and maintenance of our facilities. Our team is committed to regular updates and improvements, and your observations regarding areas that need refurbishment will be taken seriously. We understand that our entertainment program did not provide the variety you were looking for, and we are reviewing our offerings to better meet our guests’ expectations. Likewise, we apologize for the inconvenience caused by the towel service and any shortcomings in the room amenities provided at check-in. On a positive note, we are glad you enjoyed the stunning beach and ocean view, and that you recognized the efforts of our service team at breakfast and lunch. Your comments are invaluable as we work to enhance our guest experience. We hope you might consider giving us another opportunity in the future to deliver a stay that reflects the high standards we strive for. Sincerely, Hotel Golden Parnassus
KenfromTucson
Дата заезда мар. 2025 г.
Пара
8.0/10
Очень хорошо
Дата отзыва 7 апр. 2025 г.
The Golden Parnassus Resort in Cancun, a medium sized all adults resort is great! The beach is about the best on the Canucn Hotel strip, and the staff is great and attentive! The all inclusive food and beverages are excellent! Though this property is a bit older now compared to other newer and larger resorts on the strip and could use a little "touch up" - it is well worth booking. You'll have a great time!
Перевод
cherylfS9239GC
Дата заезда февр. 2025 г.
Пара
10/10
Превосходно
Дата отзыва 31 мар. 2025 г.
We just got back from our 7 night stay at the Golden Parnassus (3/18-3/25/25). We first stayed here in 1992 when it was the Playa de Oro. That was also our first trip to Cancun. We've been to Cancun and Puerto Vallarta over 30 times so we know the ins and outs of their resorts. The most important things to us are cleanliness, friendly, helpful staff, and good food. We weren't disappointed. We loved our week at the Golden Parnassus!! We reserved a Deluxe Ocean View Room. Unfortunately, the elevator wasn't working when we checked in, so Isaias at the front desk, upgraded us from the 5th floor to a Club room on the 3rd floor. It was amazing. The view from our terrace was breathtaking, the room was very spacious and spotless, and we had our own hot tub!! We had a safe for our passports and documents. It was digital so no key to drag around, which was great. (The elevator was fixed the next day.) Housekeeping was always thorough. Wherever we stay, we leave a daily tip for housekeeping because they work so hard. Several days we came back from our day at the pool and beach to an animal made from the towels. Also, the bellman (Sergio, I think) remembered it was our 50th wedding anniversary and brought us champagne on ice, champagne glasses and a fruit basket! Victoria from the Spa would walk around and treat guests with a free 5 minute back or neck massage. (if they wanted one) I received two of these massages. Trust me, they were wonderful and lasted more than 5 minutes. My husband and I had intended to book a couples massage for our anniversary, and this convinced us. Our couples massage was wonderful! We also reserved a private cabana with snacks on the beach for the day. Our server brought us drinks all day long and lunch when we were hungry. We felt like royalty! The bartenders at the poolside bar and beach bar were great! The beach bar had swings at the bar! Too fun! Say hello to Jose, Fonsy, Ricardo, Sebastian! Also, the women serving the pool area were great! I only caught Edith's name but all of them were awesome! The buffet was open for breakfast and lunch (say hi to Oscar for us). The specialty dinner restaurants had delicious food to choose from, and there was no need for reservations. Service and cleanliness was superb at all of the restaurants! We discussed how good our meals were every day. We are not night life people. But after spending every day in the pool or at the beach and drinking Palomas all day long, our evenings were low key. After dinner we either went to the Pool bar which stayed open late or we went to the lobby bar, which had comfortable chairs around small tables or couches. People watching is always fun. We would totally recommend this hotel! Cheryl & Ron Fritche
Перевод
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to share your wonderful experience with us. We are truly delighted to hear that your 7-night stay exceeded your expectations and that our team helped make your 50th wedding anniversary so memorable. It is always a pleasure to welcome guests who have been with us over the years, and we’re thrilled to have been a part of your Cancun memories since 1992. We’re especially pleased that you enjoyed your upgraded Club room, complete with a breathtaking ocean view, hot tub, and digital safe, as well as the outstanding housekeeping, spa treatments, and personalized service you received. We will be sure to pass along your kind words to Isaias, Sergio, Victoria, and the rest of our dedicated team, including Jose, Fonsy, Ricardo, Sebastian, Edith, and Oscar. Your feedback about our restaurants, private cabanas, and relaxing pool and lobby bars truly warms our hearts. We are proud that every aspect of your stay—from the friendly service to the cleanliness and delicious food—helped you feel like royalty. Thank you once again for your recommendation. We look forward to welcoming you back to the Golden Parnassus on your next visit to Cancun. Warm regards, Hotel Golden Parnassus