Arrow on Swanston

OKish experience. Room pictures are exaggerated and real room may not be as it looks in pictures.

Only thing i love about this apartment is the location. Its near to kultiple convinience store and a tran station just infront of it. Its also a 5 minutes walk to Queen Victoria Market. Nevertheless, a value for money place to just have a roof over your head for your trip/visit to Melbourne.

DO NOT BOOK HERE, The pictures look like nothing like the actual rooms, tiny, dirty and noisy, it felt like a scam hotel, when we entered our room. Will never be coming back here! Save yourself pay a litte extra for somewhere else

Lift was broken spent an hour in the one that was not broken was cheaper staying a second night without this app ‘s marvellous savings

Highly Recommended amazing views friendly staff trams stop in front of hotel and centre CBD city 2 Stops away or 10 min walk

A bit off from cbd . Old and worn out. Not clean enough and the kitchen ware not in good condition. No housekeeping service because of Easter holiday . Kind of big contrast between reality and photos on platform

Booked a room for 3 and it stated 1 bed and a sofa bed. The sofa bed had no linen provided and was not at all ideal for sleeping on. We were also only provided 2 towels and had to go out of our way to seek a third. Check in was ridiculously slow as was trying to source the extra towel. I had emailed about parking and was not responded too which led to me having to drive around the block a few times.The room was cleanish but everything is done on the cheap, the shower head attachment is plastic and flimsy, the shower door didnt close properly leaving you with a cold draft whilst showering as well as wetring the floor. We will not be using these apartments again and will not be reccomending to family or friends.

I had a two night stay and we were 3 of us. There was lots of bed bugs in the apartments and we all god red rash from their bites. Even we had to face an issues with bugs as they entered to our luggages. When I informed reception even they didn’t worry about our self or didn’t apologies to us. If you want to get red rashes from bed bugs bites and airport issues and fines please select this place.

The room is old and dirty and the bathroom door is broken down. When we switched on the provided kettle in the room, the electricity failed and the room blacked out. The service is extremely bad, the receptionist seems to be ignoring the room guests and gives fake promises. We required the bathroom door maintenance in the morning and the receptionist promised to get someone for it but when we returned in the afternoon the problem was still unsolved. We also required help during the blackout and the receptionist promised to get us a new kettle as a replacement. We waited for almost an hour but still, the kettle wasn't delivered. We can't call the reception counter since there's no phone in the room so we needed to get down to the reception counter several times. When we asked for the promised kettle at the counter, we found that it had been ignored and the receptionist who gave us the promise had already exited his work. It's really a bad experience for the two nights we've stayed there.