Sonesta Select Indianapolis Carmel

The price includes a breakfast option. However, I was told by the receptionist breakfast was extra. Apparently they didn't include it on the price I paid. Everything else was very good

The Sonesta Select is not a four star hotel. The private bedroom furniture was dirty and worn out. They didn't clean my room and didn't they give us clean towels.The manager and staff was very rude. I wouldn't recommend anyone to stay there. The room rates are too high for the quality of service that you receive. The best part of the room was the wall paper and picture.

Very nice hotel, previously unheard of by me. The hotel and grounds were clean and inviting and the staff was very accommodating. I'd definitely stay again and will look for this hotel in other places when I travel.

We arrived at 345 and told our room was not yet cleaned for a 4 pm checkin. We left and came back 45 minutes later and same problem. We asked for full refund and cancellation. Didnt stay. Will never use another Sonesta.

Never been to this hotel before and when I checked in I couldn't get directions how to even find the elevator. No towels in my room, not even shower. The elevator shakes extremely bad when going down from 4th floor to 1st. The majority of thw building smelled like **** which was sad because of the kids that were there asking why it smelled.

Unfortunately, it took 3 times returning to the front desk from our car to get a new key when we checked in. The person checking us in was neither friendly or courteous. He could have cared less that we could not get in the building to get to our room. It was really cold and in a downpour. The 2nd night we asked who delivered food to the hotel and this young man just shrugged his shoulders. Luckily a sweet young lady popped out of the back and helped us. She was very detail oriented. The room was okay nothing special. The tub looked terrible and I was looking forward to taking a bath over the weekend rather than a shower, but I had to nix that idea.

This was one of the dirtiest hotel stays I've had in a while. If it wasn't non-refundable I would not have stayed. The "couch" needed a sheet to sit on, it was that dirty. A refrigerator is included but if you jave anything other than a broken 6 pack or what can fit in the door (or not and) good luck. Had to fill the sink w 6 buckets of ice to keep my small Coleman size cooler of food cold. Went to go soak in the hot tub but even though the door flashed green, could not enter. So no pool/hot tub access l. Be very aware this place is not better than a Super 8 or Motel 6

Decent hotel at a low price due to its terrible location, nothing to walk to except corporations and hospitals.

It was a nice stay. They didn’t bring us clean towels over our stay but we’re given when asked same as coffee. Quiet hotel and clean. Hotel did not accept Visa gift card which we did not know in advance. We could have paid on the Hotels app with it but not on site. We had other means but it wasn’t what we planned on doing. Coffee shop was strange. Big but didn’t offer anything but a pot of coffee. Maybe because it was over the Holidays