Hotel Fenix Beach Cartagena

Food &room quality are very good The service of hotel staff is also good They are very kind But I didnt like the beach of hotel

Hot water available in rooms for an additional fee. Overall decent place to stay if you dont mind cold showers, however, not quite up to western standards.

Amazing experience, staff was amazing and the place was 10 out of 10, highly recomended, u won't regret it.

Beautiful hotel on a little island just outside cartagena. Nice and open space, lovely beach cabanas. Service was really poor at first, but when we told them they stepped up their game. Wi-Fi was on-and-off.

very elegant hotel, perfect location at city center you can walk everywhere. Limited breakfast but was good.

First, they gave us the wrong room and were not honest or apologetic about it. They promised to give us the right room on the third day of the trip - when it was no longer occupied. They kept telling us different stories about why our room wasn’t like the room advertised. Then, we were without electricity from 10AM-6:30PM on the fourth day. It was quite scary of an experience because it was pitch black out and we weren’t getting any updates from the hotel staff. They promised the electricity would be back on by 5 but then they just kept saying, “it’ll just be 15 minutes”. It was 97 degrees that day and we had no fans or no ac all day. Also, there is very loud music that blasts all day and night that you hear in your room. It was very hard to get used to it and to fall asleep the first night.

The staff was 10 out of 10. Wes the butler was the best and made my bday soo special. The massage was the best and the cheapest one I had.

Was due a refund from this hotel. I reached out 3 times and no response.

Great property near a Cartagena with amazing people working a lot of animation in the afternoon and purchase at night. The food is also very good. It’s very clean and we stay in the rooms Ibiza and they were very nice comfortable and clean.