Отзывы об отеле Aston Kemayoran City Hotel

Ответ от объекта размещения: Уважаемый господин Суэрра Йосенсия, Спасибо, что нашли время поделиться с нами своими впечатлениями от пребывания. Позвольте мне от имени руководства принести извинения за неудобства, связанные с ключом от номера и лифтом. Этому вопросу уделяется особое внимание в наших внутренних отношениях между руководством отеля и управлением зданием, и мы сделаем все возможное, чтобы улучшить условия для наших гостей. Мы надеемся, что вы дадите нам возможность еще раз приветствовать вас в АСТОН Кемайоран и доказать вам что мы сможем предоставить более качественные услуги во время вашего следующего визита. Мы с нетерпением ждем встречи с вами, надеюсь, в ближайшем будущем. Пожалуйста, дайте нам знать, если вам что-нибудь понадобится во время вашего следующего визита, чтобы сделать ваш визит в наш отель и Джакарту максимально запоминающимся. С уважением, Тауфик ДжудиенГенеральный менеджер

Ответ от объекта размещения: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel!We are delighted to know that you love our hotel, enjoyed the spacious room, well-functioning TV, and satisfying breakfast. At the same time, we sincerely apologize for the inconvenience regarding the air conditioning in your room. Your feedback is very valuable, and our team will ensure this matter is reviewed and improved for a better guest experience in the future.We look forward to welcoming you back for an even more pleasant stay.Warm regards,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear Valued Guest,Thank you for choosing ASTON Kemayoran City Hotel! Thank you for sharing your positive experience with us. We’re delighted to know you enjoyed our friendly staff, strategic location, and the convenience of booking transportation from our hotel.We look forward to welcoming you back to ASTON Kemayoran City Hotel for another pleasant stay.Warm regards,Cyrila Bertania Sari General Manager

Ответ от объекта размещения: Dear Valued Guest,Thank you for choosing Aston Kemayoran City Hotel!On behalf of management, Please accept our sincerest apologies for the inconvenience you experienced during check-in and with our breakfast service. We truly regret that our service did not meet your expectations, and we understand how important a smooth and pleasant experience is for our guests.Your comments have been shared with our Front Office and Restaurant teams for immediate review and improvement. We are reinforcing service training and communication among staff to ensure faster check-in and a friendlier, more attentive service in our restaurant.We are pleased to know that you enjoyed the breakfast variety and taste, and we truly appreciate your constructive feedback, which helps us serve you better in the future.We hope to have the opportunity to welcome you back and provide you with a much improved experience.Warm regards,Cyrila Bertania Sari General Manager

Ответ от объекта размещения: Dear Valued Guest,Thank you for choosing Aston Kemayoran City Hotel!Thank you for your wonderful review! We're thrilled to hear that you had a fantastic stay and enjoyed our friendly and attentive staff. It’s great to know that you found the room spotless, modern, and comfortable. We’re also glad our convenient location added to your experience. We look forward to welcoming you back for another exceptional stay!Best Regards, Cyrila Bertania Sari General Manager

Ответ от объекта размещения: Dear Valued Guest,Terima kasih sudah memilih ASTON Kemayoran City Hotel! Kami senang mendengar bahwa Anda merasa nyaman selama menginap bersama kami. Semoga pengalaman menyenangkan ini membuat Anda kembali memilih ASTON Kemayoran di kunjungan berikutnya.Salam hangat,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear Valued Guest,Thank you very much for sharing your thoughtful review and for choosing Aston Kemayoran during your recent visit. We are truly delighted to know that, despite the sudden change in plans, your experience with us turned out to be a pleasant one.It brings us great joy to hear that you appreciated our smooth check-in process, the friendliness and professionalism of our staff, as well as the comfort and cleanliness of our rooms. Your kind recognition of our facilities, service, and the sense of safety and calm provided during your stay means a lot to us.We sincerely hope that your next visit will be under more relaxed and enjoyable circumstances, allowing you and your family to fully experience everything Aston Kemayoran has to offer. It would be our pleasure to welcome you back and ensure another comfortable and memorable stay.Warm regards,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear Ms AngelThank you for choosing Aston Kemayoran City Hotel!Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed the accommodating service, spacious room, and the convenience of the smart TV. It's great to know that you found the breakfast delicious and appreciated the cleanliness of the room. We look forward to welcoming you again for another fantastic stay!Best Regards, Taufiq Djudien General Manager

Ответ от объекта размещения: Dear Valued Guest,Thank you for choosing ASTON Kemayoran Citty Hotel!Thank you so much for your kind and thoughtful review. We're delighted to hear that you enjoyed your stay at ASTON Kemayoran City Hotel and found our location strategic and family-friendly. It's great to know that the variety of breakfast options, as well as the nearby convenience stores and restaurants, added to your comfort. We also appreciate your helpful tip regarding transportation using Grab or Gojek — it's indeed the easiest way to explore nearby malls and attractions.We truly hope to welcome you back soon, whether you're traveling with family, a partner, or solo.Warm regards,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear LLMMYY,Thank you for choosing ASTON Kemayoran City Hotel!Thank you for taking the time to share your experience with us. We truly appreciate your feedback. On behalf of management, we sincerely apologize for the inconvenience you experienced with the parking arrangement, especially during late hours.Please rest assured that your comments have been shared with the relevant team, and we are taking immediate steps to improve clarity and accessibility in our parking system to better serve our guests in the future.We are delighted to know that you found the room comfortable and enjoyed the convenience of the marts and cafes nearby. Your satisfaction means a lot to us, and we hope to welcome you back soon for an even better stay.Warm regards,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear Mr Agus,Thank you for choosing ASTON Kemayoran City Hotel!We're pleased to know you appreciated our location and the cleanliness of your room. Your comment about our green concept, particularly the absence of bottled mineral water in the room, is well noted. As part of our sustainability efforts, we provide refillable water stations on every floor to reduce single-use plastic, but we understand that it may cause some inconvenience and will continue to look for ways to improve the experience while staying eco-friendly.Regarding the breakfast selection and Sky Lounge, we truly appreciate your input. We’re currently evaluating enhancements in both areas and your feedback will be valuable for our team.Thank you once again, and we hope to welcome you back with an even better experience in the near future.Best Regards,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear Mr Lance Ezekiel,Thank you for choosing ASTON Kemayoran City Hotel!We are delighted to hear that you and your wife enjoyed your stay with us, particularly finding the room clean, the bed comfortable, and the bathroom to your liking. It’s always wonderful to host guests celebrating such special occasions as your honeymoon! Allow me on behalf of the Management to apologize for the inconvenience regarding regarding our location setup and services. Your observations about the Indomaret hours, concierge services, and language barrier are well-noted. We appreciate your understanding and feedback, and we will use it to improve our guest experience. We are especially sorry for any miscommunication that occurred and will continue training our team to better accommodate all our guests.We are glad to know that despite some challenges, you found value in your stay and would recommend us. Guest comfort and satisfaction during their stay is our priority. We hope you will give us the opportunity to once again welcome you to ASTON Kemayoran and prove to you that we can give better services on your next visit. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel and Jakarta as memorable as possible.Regards,Taufiq DjudienGeneral Manager

Ответ от объекта размещения: Dear Ms PejaWithLove,Thank you for choosing Aston Kemayoran City Hotel!Thank you very much for your kind review! We are thrilled to hear that you had a pleasant stay with us and appreciated the cleanliness of the room and the attentiveness of our staff, especially Mbak Mutiara. We're glad her dining recommendations were helpful during your visit.On behalf of management, We also appreciate your feedback regarding the confusion with the e-hailing drivers, and we will certainly look into ways to improve communication for easier access to our lobby.We look forward to welcoming you back in the future and ensuring an even better experience.Best Regards,Cyrila Bertania SariGeneral Manager

Ответ от объекта размещения: Dear Valued GuestThank you for choosing and taking the time to share your experience during your stay. First of all, we apologize for your inconvenience regarding your experience at our Silangit Restaurant. Knowing this, we will improve and recheck the quality of our food and of course our service. Hopefully this less than good experience will be the first and last for you. We ensure that on your next arrival this will not happen again, and. If we are given the opportunity to welcome you with all our hospitality, we are happy to await your return. Once again, we express our deepest apologies. Hopefully you are always in good health.Regards,Taufiq DjudienGeneral Manager