Fortune Park Dalhousie - Member ITC Hotels' Group

It was an amazing experience at fortune Dalhousie. The whole staff was really helpful and loving specially Neha she took care of my daughter and spent time with my father also n he was very happy . Childrens can’t be bored there with Neha . Thanku ♥️

Hotel in very good place food is good room service was good staff was very polite our room view was good excellent and specially the girl neha Sharma she took us nature walks was excellent Experience we loved it a lot we get natural music of birds voice and trees. Neha took us natural waterfalls we experienced amazing and Sushil and Neha has arranged anviersary cake the whole staff made our special day more special thank you

The exceptional customer service at this hotel Fortune park Dalhousie, impressed me. The (family) room was large, comfortable and clean. Staff was always friendly and asked how our stay was going every time we walked in the door. They were also able to recommend places to get any meal that we needed and about the site visit of the town. Breakfast and dinner included in our package, was too good. A lot of varieties: hot cold food, pastries fruits coffee tea, so tasteful. Want to say a special thank you to Ms.Deepika and all receptionists who helped us so much! Ms. Deepika taking care of us very well as family.She helped us getting whatever we want with a charming smile on her face. Such a wonderful girl who was spreading positive vibes throughout our stay in and around. Overall thanks to everyone from front desk staff to dining and other aminities. We will recommend the hotel to everyone and will return for sure! Thank you so much for an unforgettable trip and stay.

We arrived at Fortune Park Dalhousie on 12/03/25 for 2 nights. We were really welcomed by Anjali and her team at the reception. Also in the food & beverages service Vinod was very welcoming and polite and good to talk to. Above all Deepika Thakur also in the food & beverages was amazing there was no trouble at all for her in making us feel at home and special. Since both my wife and I are vegetarians we had our dinner included so Deepika was so helpful in catering for us and noting was any trouble for her. Deepika went above and beyond her duty and we both feel she definitely deserves a commendation. Well Done Deepika oh and they have the best seeded cookies ever with the afternoon tea.

Location is amazing, we got to experience the most amazing snowfall right in the property. Mr. Abhishek and Mr. Mohit have been really helpful. The breakfast spread is elaborate, South Indian food is prepared really well. Although Indian food preparation can be improved. During dinner time they have live singing which is really good.

No less than a DISASTER! 1. On the day of check in we reached hotel around 1.45 - 2 PM. as we were given room at extreme left of the hotel which has quite a restricted view. We requested the front desk to change our room as we did not like it thinking most guests had not arrived yet and we may get another room towards the other side of hotel which has better view. We were clearly told NO. 2. On first day we opted for buffet dinner as the property is quite far from everything. It was quite mismanaged affair and nobody was attending to guests. After taking gravy generally someone comes to ask for breads, we had to look for someone to ask for breads. 3. Second day..we left for sight seeing and ask the house keeping to clean the room, trust me this is the worst form of room making you'll ever see after paying Rs 11000/night. Besides JUST folding the quilt and placing pillow in an absolutely shabby manner, nothing was touched in the room. Couch cushions remained thrown on carpet. Even the bathroom floor was not mopped. 4. Second day there was no usual buffet dinner as they asked us to take Christmas Gala dinner for Rs 3500 per person. So we decided to order from in room dining. We asked what is Daal -e-Fortune(from the IRD menu), the guy said- its daal makhni (assuming it to be prepared in some special way) we ordered it, honestly this was the below a basic dal makhani @ Rs 650+ taxes. We ordered 4 rotis..they sent 6 rotis instead. No proper crockery was sent(no bowl for dal which was of thin consistency which ideally shud have been thick) All in all, it was an extremely awful 2 day experience at this property Me and my wife being corporates have stayed at all types of properties from Oberoi- Vilas properties to Lemon Trees of the world This is was a nightmare for the price we paid. Think twice before booking