Courtyard Champaign

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Finally! A nice clean place to stay that isn’t run down! We had great service and a beautiful room!

Nice to have Starbucks inside. This is the only option for breakfast.

I checked in 11/14 in the afternoon and the front desk employee was a delight. Friendly and professional. Name? Something like kayesha maybe? The ac unit in the room was barely working though and needs repair. Room was clean and well maintained, but the bed was uncomfortably hard.

Very disappointed and unrestful! We were not warned that the morning of our stay had major renovation scheduled to remove and replace the roof! We were rattled awake at 7:30 AM (on a Sat. following a late Fri. night football game final) by what sounded like 100 people clog dancing on the roof! Then their heavy machinery noises and shouting orders to each other. We should have been warned of the disruption. I would have choose another hotel.

The hotel room was fine and as expected. Clean room, had a smart TV but it wasn’t intuitive and wouldn’t connect to our devices. However, we had a lot of issues during check in. We booked through a third party and this caused a lot of confusion for the individuals checking us in. After about 15 minutes we got checked in and were offered a free water as compensation (whatever, thanks?). The real issue was after check out. I was charged an additional 120$ two weeks after our stay. I called the hotel to figure out why and they said it was a mistake made during the check in. Luckily I caught the charge when reviewing my charges but otherwise they would’ve taken an extra 120$! I understand mistakes happen but you should’ve be well versed in third party booking and a 120$ mistake is quite a big blow in this economy. Additionally the pool was closed, the breakfast wasn’t free, and there was barely any parking as many of the spaces were sectioned off. We ended up parking across the way If you book third party to Champagne Courtyard be VERY cautious and triple check all your expenses so you don’t get doubled charged.

The staff was friendly. The room was not clean; The lamp over the bed was nasty, there was an Oder that would not go away even after I spayed the deck had over a dozen cigarette buttes and debris, windows and walls were nasty. The shower had what appeared to be some kind of black mold at the base. I did not rest well at all extremely disappointed. I hate I didn’t take pictures extremely disgusted!

Our room was filthy and smelled like smoke and mildew. There was dust on every surface and mold in the shower. Housekeeping never cleaned our room.

Nice room and comfortable bed! Property seems to be a little older. Basic convenient breakfast. Starbucks coffee was appreciated. Good service